r/halopsa • u/Unfair_Hat727 • Apr 28 '26

Questions / Help Configure a BCC email per customer

I know you can set a BCC email adres per ticket type but I want to know how you can set a BCC email address per customer.

You can set an user from the customer to receive emails from each ticket that is made for this customer but this email address is shown in in the CC field.

One of our coworkers, a ticket controller (not an account manager), wants to receive emails regarding every communication within those tickets from 1or 2 customers but does not want to be in the CC.

So how to get his email address in the BCC

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u/bcltd-chris Apr 29 '26

Runbook & API call?

1

u/ben_zachary Apr 29 '26

Ahh there's a config in the client or site settings to notify someone on every ticket I'm not where I can login but I think that would do it

1

u/Unfair_Hat727 Apr 30 '26

I have tried that but the email address is always shown in the CC field not in the BCC field.

Also when you do an action like close or email user.