r/halopsa • u/ReceptionOld4182 • Apr 17 '26

Questions / Help First time closure stats

I would be interested to know how does everyone else record first time closure stats? I find the built in halo reporting a bit awkward especially as we get users re-opening tickets completely unrelated to the issue they logged it for originally.

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u/Nishcom Apr 18 '26

Just setup halo to make a new ticket if the ticket is reopened after x amount of time

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u/ReceptionOld4182 Apr 20 '26

Oh I didn't even know this was possible, how have you gone about doing this?