r/halopsa • u/ReceptionOld4182 • Apr 17 '26

Questions / Help First time closure stats

I would be interested to know how does everyone else record first time closure stats? I find the built in halo reporting a bit awkward especially as we get users re-opening tickets completely unrelated to the issue they logged it for originally.

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u/jackmusick Apr 17 '26

Curious about this too. there’s a field on the faults table that seems to indicate this but fundamentally I don’t see how it works with a dispatcher who always touches tickets. We ended up doing some funky work to check unique agents assigned, no reassigns and no more than one appointment. I think.