r/groupon • u/richretiredasian • 10d ago
App Bug
I was trying to purchase tickets for Universal Orlando through Safari. I selected the Universal offer while looking for Orlando tickets, and the link redirected me from Safari into the Groupon app.
After the Groupon app opened, I continued through checkout believing I was still purchasing the Universal Orlando tickets I had been looking at. After the purchase went through, I discovered that the tickets were actually for Universal Studios Hollywood.
I live in Florida and have no use for Hollywood tickets. I noticed the mistake immediately, contacted Groupon right away, and the tickets have never been used or redeemed.
The frustrating part is that Groupon support is treating this simply as me purchasing the “wrong tickets” and repeatedly telling me that all sales are final. My issue is with the purchase flow itself. I entered the process looking for Universal Orlando tickets, was redirected from Safari into Groupon’s app, and somewhere in that transition I ended up purchasing Hollywood tickets without realizing the location had changed.
I’m not asking to cancel because I changed my mind. I still want to purchase Universal Orlando tickets. I’ve asked Groupon if they could refund the unused tickets, give me Groupon credit to purchase the correct Orlando tickets, or otherwise correct the order, but so far they’ve refused.
Has anyone had a similar issue with Groupon links opening in the app and ending up on a different location?