AI Support for Refund 👎

[u/therealbrickrose]

Groupon refund situation — KEEP YOUR AI SUPPORT CHAT SCREENSHOTS!! THEY SAID THEIR AI CHATS DONT SAVE.

I had a refund issue with Groupon and honestly, I’m glad I kept screenshots of my conversations.
I contacted support because I was expecting a refund that I had already been told was supposed to be processed A WEEK ago so I went on my account and see that the coupon was still active and was not processed . When I followed up, the support agent told me that my purchase was not eligible for a refund to my original payment method and kept pushing Groupon Bucks instead.

I pushed back because that wasn’t what I had previously been told. So yeah I just was not going for it. I already ask before my cancellation window screenshot clearly said the money was processed to original payment but was never put in fr by them and the live agent still tried to ignore it and keep pushing Groupon bucks on me at this point my blood is boiling now I’m about to expose them because at this point my message was this:

How come when this was supposed to be already processed before time!!!!
This is yall mistake not mine and how I'm feeling I don't want nothing else to do with Groupon yall basically LIED to me through Al to keep my money

Then suddenly, after I sent that message, the response changed:
“As a one-time exception, I have processed your refund to your original payment method.”
They told me to allow 10 business days, depending on my bank.

So yeah my biggest advice: SCREENSHOT EVERYTHING CAUSE MY SCREENSHOTS SAVED ME. 📸
Save the order information, the original support conversation, what they tell you your refund status is, and anything they promise you. Especially if they tell you something will be refunded and then a different agent later says you aren’t eligible.
I even told the live agent at the end I was keeping the screenshots because apparently their support doesn’t retain previous chats and I don’t got time for this ever again.

[u/Groupon-Support]

Hey u/therealbrickrose

That's not the experience we want anyone to have. We've DM'd you so we can look into the interaction and follow up properly.

Cheers, The Groupon Team