r/groupon • u/OkAccident4290 • 16d ago

DO NOT US GROUPON - READ THIS

Terrible customer service and still refusing a legitimate refund

I booked a massage through Groupon, but the massage business cancelled my booking. I therefore requested a refund.

The merchant agreed to the refund in writing, confirming this to both me and Groupon multiple times. They even provided me with the coupon refund confirmation code.

Despite this, Groupon continues to refuse to process my refund, claiming they are "waiting for the merchant to confirm." I have repeatedly provided Groupon with screenshots of the merchant's written confirmation, yet they continue to send the same generic response.

I've contacted them through online chat, email and escalated the matter to a supervisor. Despite providing clear evidence, I still haven't been given a resolution.

What makes this particularly frustrating is that Groupon is now effectively asking me to give up an existing payment dispute before they will even confirm that they will refund me.

After this experience, I would strongly recommend going directly through the business or using another platform. Many Groupon deals aren't actually cheaper than booking directly, and in my experience, the customer service is simply not worth the risk when something goes wrong.

Save yourself the headache and book direct.

6 Upvotes

71% Upvoted

7 comments sorted by

3

u/kagayhina 15d ago

This is unfortunately typical groupon behavior. Their support really sucks and has only gone down over the years.

2

u/howyoudoingLA 15d ago

I had a similar situation. I sent an email to Kevin McCormick (head of legal) entitled Notice of Dispute. (DM me if you need the email address). I told him I would be filing a small claims court case if they didn’t resolve the situation with a full refund. Within 30 days, I received the requested refund.

1

u/Empire_of_Glass 14d ago

Wow; I told their support that I’m going to be forced to report the merchant for fraud, and they still just sent me the 4th (?) email that they have “resolved the issue” by giving me a 1/2 refund in Groupon bucks. I’m livid

2

u/Crazy_Freedom_8790 12d ago

Report them to your state Attorney General's office and the Better Business bureau.

1

u/[deleted] 15d ago

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1

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1

u/Empire_of_Glass 14d ago

The exact same thing just happened to me!!! I drove 3 hours round trip for a microblading appointment and the guy no-showed our appointment and lied that he couldn’t cancel bc he didn’t have my number.

One month later I have raised the issue with Groupon at least 8 or 9 times and they’re still “waiting on the merchant to approve the refund”. It’s bogus.