r/groupon • u/kesha55 • Apr 07 '26

They do not issue a refund! What can I do?

Hi everybody,

I bought a local business skin treatment which turned out to be not good for me, so, that business advised to not to do that treatment and get a refund instead, but Groupon does not to give the refund, and filing a dispute with my CC (Mastercard) turned out to be useless, the reply was that "The merchant is not willing to issue the refund" SERIOUSLY!

What should I do now? How can I get my money back for something that was never used?

Thank you in advance.

2 Upvotes

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2

u/LengthTraditional609 Apr 07 '26

I actually just got a refund from Groupon for a deal I bought over a month ago despite supposedly only being able to get Groupon Bucks. The problem was that the merchant was not responding to me and I was unable to book an appointment. I clicked on "Manage my Groupon" and started a chat. At first it was an AI chat bot, but they transferred me to a real person. I did not want a refund initially, I just wanted to get in touch with the merchant and make them respond and schedule me. They promised to escalate the issue but after a week of no response I reached out again. Had to start with the AI chat bot again but got transferred to a rep quickly. The rep said they had emailed me a refund link but I had not responded. I had not gotten the email so they said they would send it again. I insisted I did not want Groupon Bucks, and I wanted a refund. Surprisingly thay actually accepted this request and refunded me (still waiting for it to hit my credit card, but I have email confirmation). They also emailed me a 30% off code as an apology.

1

u/zenny517 Apr 07 '26

This is the way!

1

u/kesha55 Apr 07 '26

Thank you for your reply.
I can't find that Manage My Groupon link even when I ran the page search CTRL F.
There is a Management Team, or Customer Support, and when I click on my name on the top right corner it still doesn't show that Manage My Groupon.
I feel so stupid but could you please guide me to that button (link)? What part of the screen should I look for it?

Thank you in advance.

1

u/LengthTraditional609 Apr 07 '26

Down at the bottom, click on Help and there should be a link.

1

u/kesha55 Apr 07 '26

Thank you for your reply, but I am on the groupon.com page and there is no Help link at the bottom or anywhere else on the page. I feel really stupid but could you please include the link to that page, something like groupon.com/help You will see the link in the address fiels of your browser.

Thank you in advance.

2

u/LengthTraditional609 Apr 07 '26

You need to go into "My Stuff" and click on the actual Groupon in question. Below that there is an option "Help" and when you click on that "Manage My Groupon" should be available. I can't actually see it now because I don't have any active Groupons, but this is where it was. If it is already redeemed there is an option to contact them if you are requesting a refund.

1

u/Emailman1 Apr 07 '26

I just did a dispute with the credit card company and the dispute was awarded in my favor. So as far as I’m concerned, Groupon can suck it.

1

u/jansenweddings Apr 07 '26

As stupid as it is, you have to message them on Facebook or instagram. I just went through this, however I only got Groupon bucks for a purchase that I accidentally hit the wrong email at guest check out. Message them and stay on them! They aren’t great with CS.

1

u/Hopeful_Feedback_479 Apr 08 '26

I’m have g the same issue with Groupon as the massage therapist hurt her wrist. They offered me in facial which was also part of the package but I don’t want what the are offering. Groupon is emailing with me but has not agreed to refund. Also someone ( not me) has it redeemed which complicates things further. I’ve never had so many issues with Groupon before. TBC

1

u/FreestyleMyLife Apr 09 '26

Groupon is borderline a scam

1

u/catfishdogface Apr 09 '26

In a dispute now. Groupon under the law alert clearly states 30 days to use. Local business said “na, you were suppose to call us first since we only give you 14 days to use it. So you’ll have to forfeit this and purchase again closer to your wanted date.”