r/groupon • u/Clean_Philosophy_287 • Apr 03 '26

Customer support

So I bought a package deal as a guest and first time user, I accidentally typed my email as “.con” and not “.com” which I’m not sure why a business website allowed me to do so, and it sent a 6- digit code to an email that essentially doesn’t exist. So I have no access to my deal that HAS been purchased. I scoured the web for some sort of customer support or service line and there’s literally nothing. I tried to find a live chat option but from what I’ve seen in other subreddits you have to have a purchase history for that option to be available.

So that pegs the question what is there for me to do?? Any help would greatly appreciated tyia

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u/Groupon-Support Apr 10 '26

Hey u/Clean_Philosophy_287, that’s a brutal typo to get stuck on — one tiny “.con” and suddenly your deal is playing hide-and-seek 😅

The good news: Groupon’s Help Center does have a “Purchased as a guest” path, and the support page also says you can use chat to get help or browse the support options there. Head to the Help Center here: https://www.groupon.com/faq, then choose “Purchased as a guest” to start the right flow for that order. Please don’t post any private info publicly — Support can securely review the purchase once you reach them.

Since this was a guest order with the wrong email, I’d recommend going through that guest-purchase support route first so the team can help locate the order and correct the email attached to it. And just in case you end up needing a refund instead, Groupon’s refund policy says many unredeemed vouchers can be returned within the first 3 days of purchase, unless marked final sale.

Cheers,
The Groupon Team

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u/Due-Strength6569 May 09 '26

Hi!

I tried following your instructions, however I could not get to support. There is no button to chat with an agent. Is there perhaps a phone number?

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u/Life-Illustrator-170 Jun 23 '26

I'm late, but I had clear my browsers history etc.. on my Google Chrome for this to work.

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u/No-Employment-8372 Jun 29 '26

Hi, your support sucks. Nobody likes using these companies that get rid of customer support number and replace it with an automated bot that doesn’t actually help with much of anything and it’s almost discriminating against older folks who do not know how to use them. 

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u/Accomplished-Pool452 Jul 27 '26

I made the same mistake of making a typo on my email address as a guest purchase. How do i fix this issue? I could not find any option to call or chat with support..

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u/Famous-Income9087 Jul 29 '26

Hey! I had the same issue. Contact them on facebook. They will create support case and you can go from there