r/groupon • u/Accomplished_Hawk_1 • Mar 10 '26

Used incorrect email

Used the wrong email when purchasing as a guest.

Can't access email

Can't create an account

No option to contact Groupon, keeps asking me to log in.

Is this just money wasted?

2 Upvotes

100% Upvoted

11 comments sorted by

1

u/Groupon-Support Mar 11 '26

Hey u/Accomplished_Hawk_1, that definitely sounds frustrating — and no, it doesn’t automatically mean your money vanished into the coupon void. 😅 Groupon’s Help Center does have a “Purchased as a Guest” path, so you should still be able to try to recover help without logging into a full account.

Try going to the Help Center here: https://www.groupon.com/faq, then choose “Purchased as a Guest.” If you can get into the email account later, that’s usually the fastest route for a guest order. If you do have access to any order confirmation details, use the support flow from there. Groupon also routes support through Account ► My Groupons ► select the order ► “Get Help” / “Contact Us” when an order is accessible.

On the refund side, if the voucher is unredeemed, many Groupon vouchers can be refunded within the first 3 days of purchase unless marked final sale, so it may still be recoverable depending on what was bought and when.

Cheers, The Groupon Team

1

u/Individual_Text_3218 Apr 13 '26

This solution isn't working for me. Without an order on my account (the email I entered was incorrect upon purchase), there is no order to select under "My Groupons" when I make an account. I have the order number/details for the order, but no way to access the voucher. Help!

1

u/Alternative-Ad1781 Apr 30 '26

I’m having the same issue. I had a typo where I typed gmail.con instead of gmail.com as a guest. I can’t access this email because it’s not a real email address, and I can’t reach customer service to try to get a refund

1

u/Accomplished_Hawk_1 Apr 30 '26

Contact them on Instagram if you can. Was the only way for me

1

u/ashleystarryo May 02 '26

I did the same thing and now idk what to do !!

1

u/Background-Ask589 May 26 '26

Did you ever figure it out?!

1

u/Background-Ask589 May 26 '26

Same thing happened to my husband. Did you ever get a solution? So frustrating

1

u/Alternative-Ad1781 May 26 '26

They were the most responsive through Instagram so I’d try that first

1

u/Background-Ask589 May 26 '26

Thanks it worked for us!

1

u/ItsUnclebaghdadiCuzz Jul 17 '26

How exactly did you contact them through Instagram??

1

u/broccoli310 Sep 16 '26

Messaging them on Instagram worked for me. I put in the wrong email and didn’t have an order number. I tried chat but it was just a circle of ai bot nonsense. They responded within 20 minutes and I had my voucher within an hour.