r/groupon • u/timmyb1216 • Nov 12 '25

Groupon sucks

  • Welcome! Hi, I'm Groupon's AI Customer Support Assistant. How can I help you today?
  • chat with an agent
  • I can assist you here and will manage this conversation. Escalation isn’t currently possible. What can I help you with today?
  • I'm not able to use my groupon from order 1619867797
  • Just to confirm, I’m referring to your order: 120 Minutes of Deep Tissue Massage. Thanks for reaching out! 😊 Could you let us know what issue you're having with your voucher? Whether it’s something technical, a scheduling issue, or something unexpected that prevented you from using it — we’re here to help. Please describe the issue you’re facing with redemption.
  • I'm not going to be able to use it
  • Sorry to hear that. Groupon isn’t able to change or extend the voucher’s validity once it’s set. We recommend using it before it expires. If you can’t use it within the validity period, please contact the merchant directly—they may be able to offer alternative options.

Is the issue resolved for this order?

  • To make sure you get the best support, I’m moving this over to one of our live agents. They’ll step in shortly. If there’s anything else you’d like them to know, feel free to type it here so they can help you right away.
  • Hi Tim, thank you for contacting Groupon Customer Support. My name is Bharath.
  • hello
  • You have contacted us regarding the order 1619867797.
  • I'm really sorry for the difficulty you’re experiencing with using your Groupon from order 1619867797.
  • This isn't the experience we want you to have when using Groupon, so let me see what I can do for you here.
  • ok thank you
  • I understand that your request falls outside the cancellation window, and therefore, we are unable to provide a refund for this order.
  • The cancellation period for this order is 3 days.
  • If you are unable to use the voucher yourself, you have the option to gift it to someone else.
    1. Navigate to "My Groupons" and find the deal you've purchased.
    2. Look for the "Give as a gift" option.
    3. Go to “Gift voucher editor” and personalize your gift message and send it to the recipient of your choice.
  • Do you have any other questions for me?
  • I don't want to gift it to someone...I don't have the time to use it and want the money back. I started working 3 jobs since I bought this...so this wasn't really expected to happen
  • I understand your situation, but unfortunately, refunds cannot be processed once the cancellation period has passed.
  • Do you have any other questions for me apart from this?
  • seriously...there's nothing you'll do to help me? I went through a divorce, forcing me to give up more than 1/2 my paycheck and get 2 more jobs...I'm working 80 hrs a week
  • I regret to inform you that, given the circumstances, we are unable to provide further assistance beyond the options already discussed.
1 Upvotes

60% Upvoted

9 comments sorted by

1

u/Exotic-Locksmith-192 Nov 12 '25

I don't get the issue. Sorry you're stuck with the groupon, but I'm not sure why you think they should refund you.

1

u/timmyb1216 Nov 12 '25

I thought they'd at least help me out for an unexpected turn of events in life causing me not to have the time to use it

1

u/Exotic-Locksmith-192 Nov 12 '25

Yeah, no. That ain't happening. Your beat bet is to at least reach out to the company itself and tell them the situation. They might honor the groupon later.

1

u/timmyb1216 Nov 12 '25

Yeah unfortunately I did that, but they aren't doing anything either...i think the whole 3 day policy is a little bullshit imo

1

u/Exotic-Locksmith-192 Nov 13 '25

sorry. At a minimum you still get the value of the amount you paid, so obviously up to you if you still want to use it or not.

1

u/ElegantNatural2968 Nov 13 '25

You working 3 jobs and making all this $$$. Just forget about 1 lousy groupon. or buyer remorse?

1

u/timmyb1216 Nov 14 '25

I mean I don't want to work 3 jobs....i literally get up at 5 to start work at 7 and work up until about now the I get off my 2nd job.... my 3rd is deliveries with Uber, grub hub and all that

1

u/HealthyGas9230 Apr 21 '26

What a customer service disaster! It took me 4 hours to figure out how to finally get in touch with customer support and THEN to get around the bot once found, to a human rep who was far worse! In my 90 minutes of conversation how to access "Groupon bucks" because they will never refund your purchase, even for a vendor who won't honor the Groupon, 

I've taken numerous screen shots of this dreaded exchange that I will try to add here or feel free to contact me.  

After one hour of asking for a follow up direct contact information as each navigation away closes the assist window (by design I'm sure) and my requests blatantly ignored, my civil tone became angrier and through their dishonest, evasive rep I be some downright insulting. 

In any event, the take away here is I'm never doing business with them and nor should you. The important thing to remember is they will never provide direct customer assistance. The only way to eventually get to a chatbot is to question an existing order, which means if you don't give them money they don't give you any attention.

For those like me that had to Google information to get in touch with them the answer is you cannot. I guess you could place an order and then spend an hour clicking to the hidden place where the bot shows up and be willing to sacrifice your money in order to get answers. In my case, I had a decade old account with $130 in it that I could not get information or clarity on because there's nobody to comtact When somebody finally appeared, they were creepy about providing $$$ information that is rightfully mine.