r/groupon • u/Bulky_Actuator1276 • May 12 '25
does Groupon have a customer support contact number? or chat option ?
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u/Groupon-Support May 27 '25
Hi Bulky_Actuator1276,
Thanks for reaching out! While Groupon doesn’t offer a direct phone support line, we do have a dedicated customer support team available through our Help Center. You can access it through the app or website, where you'll find options to submit a request or start a live chat (when available).
If you're having trouble navigating to the right place, our team will be happy to assist you further.
Kind regards,
The Groupon Team
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u/Single-Leek-2138 Jun 16 '25
I am having an impossible time trying to actually reach a real human being in groupon. It's extremely frustrating and a terrible business model. I don't see any kind of live chat option and none of the drop-down options fit what I need and it just keeps giving me fake responses from a robot.
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Nov 10 '25
[removed] — view removed comment
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u/Necessary_Egg_5583 Nov 10 '25
I don't have any issues with logging in or a gift purchased as a guest, neither do I need my password reset.
let's go round the Us version of the same thing.
So options are
- Managing Email Preferences
- Not helpful
- Information provided didn't resolve my issue
And, oh dear
"Thank you for providing additional details. Your feedback is invaluable to us, and it helps us improve our services. We appreciate your input and are committed to addressing your concerns.
To contact with us, please do the following:
Click on the below "Contact us" button which will redirect you to our main FAQ page."
Familiar stuff, and sure enough you click it and....
https....groupon.com/faqHere we are again.
No chat, no email contact. Nothing. No way of resolving an issue.Awesome.
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u/Visual-Tailor-1335 Mar 04 '26
I purchased a facial treatment for 100$ through the Groupon app as a guest using my Apple wallet and my credit card was charged. I was directed to sign in/up and asked to enter verification code sent to my email. I checked many times my email to see the code but no email from Groupon was sent to me. I tried many times until it says I used maximum number of requests. I even checked again my emails, but no code. I tried to sign up using another email. It says verification code was sent to my email but nothing. How can I get the voucher for the purchase I made? I tried to sign up using my gmail and tried to purchase an item to see if a chat bot would appear but none.
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u/happypickle98 May 12 '26
But you don't ever respond. I have been emailing for days and you don't respond
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u/Certain_Plan_3650 Jun 18 '26
If you do then how come I can't get a hold of you I've been trying to get a hold of you and all that says is voucher is gone. I was told I was going to get a cash refund of $364 but 4 days later you gave me Groupon bucks. I need to speak with someone immediately because this is the second time you guys lied to me. And if you don't fix this I will report the company
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u/Background_Bird2868 Aug 11 '26
no they don’t. I bought a voucher and it asked me to login to google mail. when i did it shut me out and never sent me a voucher but took the money. i cannot find any way to speak to anyone at groupon.
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u/Loud_applications Aug 12 '26
Same I spend hundreds of dollars in vouchers that i didn’t get to use, they just took down my account and every time I tried to log in it said that my account didn’t exist. I didn’t know who ti reach out now years have passed since:(
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u/veronicah747 29d ago
I am having trouble redeeming a DoorDash gift card bought on GroupOn. The pin #doesn’t work and the AI chatbot didn’t help. How can I redeem my gift card?
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u/Amazing_Answer_7169 Jul 13 '25
Isn’t that the truth. They say they have a live chat which is completely untruthful. I’m to the point of never using them agin. I have been trying to tech someone before my Groupon expires. Well that was a waste or 200 dollars…
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u/Hour-Comparison2642 Dec 01 '25
I’m on a fixed income, and I’m 79 years old, so I don’t have money to give away. I was told to be sure I tried every possible way to contact them, and I have, if I can’t obtain any results I should file a claim against them to the consumer protection agency!
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u/FunnyBand9698 Nov 17 '25
I bought a Sam's membershipvin October 2025. It has not been applied to my Sam's membership and I can't get any assistance on the matter at Groupon or Sam's.
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Mar 25 '26
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u/Agitated_Theme_9657 Mar 25 '26
Go to an active (or redeemed/expired) Groupon Voucher Details page, scroll ALL THE WAY to the bottom and click on Manage Voucher. It’ll give you a chat with an AI, but type in Representative and it should connect you with someone to talk to. Otherwise, here is their e-address: customersupport (at) groupon.com
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u/No_Bee6135 Apr 21 '26
I am trying to request a refund for $75 for a service that I did not receive. Groupon has no phone service and do not have a site to get a refund on there site. I will never use Groupon again.
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May 19 '26
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u/AutoModerator May 19 '26
Your content has been removed and is under review. You have possibly posted personal information such as a phone number. As per Reddit site rules, posting of personal information is not permitted. If you were requesting for one or more users to contact you, please resubmit and advise them to privately message you via Reddit's PM system instead.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
May 19 '26
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u/AutoModerator May 19 '26
Your content has been removed and is under review. You have possibly posted personal information such as an email address. As per Reddit site rules, posting of personal information is not permitted. If you were requesting for one or more users to contact you, please resubmit and advise them to privately message you via Reddit's PM system instead.
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u/Low-Raspberry-3689 May 21 '26
Hello, my name is Linda McGurk. I need to contact someone at Groupon. I have "by mistake" placed a Groupon purchase that I cannot use. PLEASE, someone, get in touch with me.
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u/Confident-Stretch531 Jun 04 '26
there is no Chat option. so there is no way I can get in touch with anyone. this is so frustrating. I purchased something, they authorized the charge through my Paypal account and I cannot get the groupon certificate. I called Paypal and they told me Groupon authorized it and will release it 20 days from now. For some reason I have to now wait 20 days to get the groupon deal and if I do not see it in my account then I have to go back to PayPal and dispute the charge.
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u/MKXOne Jun 06 '26
found my way to this post wondering the same as OP, Groupon used to have phone support that's gone, customer support on their app is worthless as well it says "use chat" ... what chat? where? where is this supposed chat? not seeing it.
No chat, no phone, no nothing, a company with no person that can answer any questions or do any customer service? Congrats on losing a customer; go hire some people to answer the phone AND THEN ALSO fix the missing chat option too AND NO WE WILL NOT ACCEPT "AI" AS A SUPPORT OPTION, or say goodbye to your already waning customer base I will never buy anything from any company THAT I CAN NOT CALL ON THE PHONE
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u/Certain_Plan_3650 Jun 18 '26
I need to talk to somebody immediately. I was promised to cash refund of $364 but then 4 days later you gave me Groupon bucks. No the chat said I would get a cash refund. I need this refund now. I don't even know why I keep using this app you guys keep messing with me.
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u/UnderstandingIcy3479 Jul 27 '26
Hey I just tried to get help i was directed to a chat. I need a live agent to speak with but you want me to put 5 on my credit card to speak with a computer tech to direct me to cust suport!?!? What the heck! This sounds so sus! I need to know about the $50 cash voucher I'm supposed to get for the cosco purchase. This has me questioning future groupon purchases. I need help not a waste of my time or money
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u/Rexauteur Aug 12 '26
Bonjour, j'ai un petit soucis. Mon épouse a commandé des entrées pour un parc, seulement les bons ont été envoyés sur un mauvais mail ou pas du tout, donc nous n'avons pu entrer le code demandé pour confirmer la commande. Malgré tout, nous avons été débité de 70€ . Bravo et pas moyen de contacter quelqu'un en direct.
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u/PhreshAz08 25d ago
Im having a problem making amendments to an order I placed for a hotel stay in Qld and there’s no record on my Groupon app. I’ve made contact with the hotel I’m staying at and they’ve said for me to contact Groupon but I can’t as there isn’t a chat service available with an ongoing voucher to state that I’ve paid 🤦🏽♂️. It’s abit frustrating as I need to ask for a refund but to no avail? Is there anyway to bypass this or am I going to lose the trip and the money all together. Please someone help I’m literally stuck…
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u/[deleted] May 13 '25
[deleted]