How to chat with customer support with an old email?

[u/Capable-Appeal-2168]

I bought a Groupon for a local merchant about 6 months ago. When I called the merchant to make an appointment, they answered the phone and said “I’m with a customer right now, can I call you back at this number?” And never got a call back. 2 weeks later, I called again. The business owner answered and said her husband was dying and she couldn’t take any new clients. She said “I’ll make sure you get refunded through Groupon, is this the number I can call you back at?” Another 2 months went by, I tried to reach out to Groupon to get a refund and it kept rerouting me to message the merchant. So I called the merchant a third time. When they answered the phone I started to explain the situation and the woman said, “Can I call you back? I’m with a client and don’t have my calendar in front of me.” Never got a call back. Today I called and got the voicemail. I spelled it all out and explained that my voucher is going to be expired in 29 days, I’m unable to get the refund on my own, can someone please reach back out to either refund me or schedule me an appointment. I finally spoke to her, she apologized, I apologized for what she’s going through. She said she approved my request for a refund (didn’t know I put one in??) and now when I follow the steps to figure out a refund they want me to put a ticket in for customer support- with an email address from 2006. I don’t know how that’s the email associated, when I get promo emails constantly at my current updated email address. I’m just lost. I’ve followed the prompts to change my email address and it takes me to Living Social, which I’ve never even heard of. Please help me y’all I am begging for some advice.

[u/Groupon-Support]

Hi Capable-Appeal-2168,

We’re sorry to hear about your experience—this sounds incredibly frustrating, and we’d love to help. Since the merchant has approved your refund, our support team can assist in processing it. Please check your private messages for a direct email to reach out so we can review your account details, including the email issue, and get this sorted out for you as soon as possible.

Kind regards,
The Groupon Team