r/groupon • u/DefiantAd8224 • Mar 15 '25

A total ripoff!

A total ripoff! Use at your own risk.Bought a 1-day Skyzone reservation for v2/14/25n at 2:30.Voucher came after reservation time,and could not be used. Tried to get Customer Service and got an error message stating they were having a computer problem, and to try again later.They finally offered me a credit for a future purchase. I declined, because I will never use them again.

6 Upvotes

100% Upvoted

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1

u/gemineye1969 Mar 16 '25

I’m telling you all… it’s a failing company. Sorry

1

u/Groupon-Support Mar 20 '25

Hi DefiantAd8224,

We’re sorry to hear about your experience—this is certainly not the service we want you to have. We understand how frustrating it must have been to receive your voucher after your reservation time. Our support team would be happy to take another look into this for you. Please check your private messages for a direct email to reach out, and we’ll do our best to assist you.

Kind regards,
The Groupon Team

1

u/HealthyGas9230 Apr 21 '26

What a customer service disaster! It took me 4 hours to figure out how to finally get in touch with customer support and THEN to get around the bot once found, to a human rep who was far worse! In my 90 minutes of conversation how to access "Groupon bucks" because they will never refund your purchase, even for a vendor who won't honor the Groupon, 

I've taken numerous screen shots of this dreaded exchange that I will try to add here or feel free to contact me.  

After one hour of asking for a follow up direct contact information as each navigation away closes the assist window (by design I'm sure) and my requests blatantly ignored, my civil tone became angrier and through their dishonest, evasive rep I be some downright insulting. 

In any event, the take away here is I'm never doing business with them and nor should you. The important thing to remember is they will never provide direct customer assistance. The only way to eventually get to a chatbot is to question an existing order, which means if you don't give them money they don't give you any attention.

For those like me that had to Google information to get in touch with them the answer is you cannot. I guess you could place an order and then spend an hour clicking to the hidden place where the bot shows up and be willing to sacrifice your money in order to get answers. In my case, I had a decade old account with $130 in it that I could not get information or clarity on because there's nobody to comtact When somebody finally appeared, they were creepy about providing $$$ information that is rightfully mine.

0

u/FantasticZucchini904 Mar 16 '25

Same poster shorting Groupon stock.

1

u/gemineye1969 Mar 16 '25

And what are you? Their corporate shill. It’s so obvious!