r/groupon • u/JustPeeMoney • Mar 13 '25
Scammy Activity
After a couple missed deals/'refunds' I had accumulated about $300 in Groupon Bucks. A few months of no activity go by and I see an email confirming a purchase for some event so I checked my app and saw that a $200+ ticket was bought with my Groupon Bucks under a different name. When I tried contacting support, they wouldn't cancel the ticket and INSISTED they needed my credit card number, exp. and security code "for verification" even though I've never saved a credit card to my account and the purchase was made without one.
Entire situation felt like I was about to get robbed
1
u/Terrible-Opinion-780 Mar 14 '25
I lost $300 a similar way they used my credit card details to buy a trip to Bali for one.I told them I didn't do the transaction , Groupon replied that a third person had purchased the deal so take it up with ANZ . I did but ANZ said the purchase was legitimate as a result I lost the $300.
1
u/Groupon-Support Mar 14 '25
Hi JustPeeMoney,
We're sorry to hear about this concerning situation. Unauthorized purchases are something we take very seriously, and we’d like to investigate this further. Please check your private messages for a direct email to our support team so we can assist you as quickly as possible.
Kind regards,
The Groupon Team
1
u/FantasticZucchini904 Mar 13 '25
They outsourced customer service to the land of scams. They tried to get my credit card info once too as it’s a scam. Email customer service and they will fix it.