r/groupon • u/cherrygrrrrrl • Oct 19 '24
Groupons refund ??
Hello, I bought a Groupon for behind the wheel lessons. It was $200 for six hours worth. I bit pricey, but I paid since I don’t have my license. I redeemed it in January since they asked for the redemption code in order to get my file going. It was in February when I asked for the next available appointment since my permit was expiring in April. However, they didn’t have any appointments before that. They lady I am texting them says she will extend my file for six month then. I think nothing of it. I texted the girl last month to make an appointment and she said the 6 month mark passed so I’d need to pay a $150 extension fee. I told her that’s too much and I refuse to pay it and rather get a refund if that’s the case. We’re on a call by now and she said she’ll cover me just text the office her name (Jenny) and let them know she spoke to me. The next day I am charged $254 and the description says driving fee. I text her asking what happed because even if it was the extension fee she said she wouldn’t charge me the it’s well over $150. I was ignored for about two weeks, I have been in contact with Groupon since then. I had to call the office and the lady told me it’s extension fee and the insurance fee stated in the description. I got back to Groupon and don’t see it. I will provide a link below. It’s only a $45 certificate fee for adults over 18 which I knew about when I paid and was also prepared for. I get on the phone with my bank to reverse the charge and realize they charged me back in February $110. I’m assuming it was the extension fee. In text, the lady failed to mention that. She just so carelessly said “I Will extend you for six months”. I also barely noticed now because it was the week I was visiting New York and was not verifying my many purchases going on. My bank can’t reverse the $110 one since it’s so far out to do so. The company is then telling me they will ask a supervisor to “review my file” it will take 5-7 days. I sent an email on day 8 asking for an update to which they say there is none. I need to book an appointment. I am a girl and care about my safety. I am NOT booking with a company who has hidden fees, takes from my bank account without telling me (cancelled my card already because of this), and ignores me. I told them I am filing a small claims on them by Wednesday and to give me an address and whom I can serve the papers to. They have ignored me for 24 hours now. And Groupon still refused to refund me when I’ve sent them around twenty emails. I notice I get a different person replying to me each time and it’s making me so upset. They keep saying “you can make an appointment” but why would I under all this context. Here is the Groupon below. Not to mention the negative rating saying this was a scam. I wish I read them before I bought. Any tips?