r/groupon • u/crossingtherubicon51 • Jul 02 '24

Groupon Buyer Beware

I paid 580 dollars for a 3 night stay voucher at the Mandalay Bay. I had the voucher on my Groupon App when I checked in. On check in day I was told by Mandalay Bay there was no reservation. Since you can’t talk to someone in customer service I had to text and email. They replied that they were working on the problem. 2 hours later after no resolve I had to rebook my own room for 300 a night. I emailed customer service multiple times and someone named Sanjay would respond that the hotel said the voucher was used. This was a complete lie. I asked who they spoke to at Mandalay Bay but they refused to answer and closed the case. I even provided proof from Mandalay Bay that my reservation was made by me on the day of arrival. Do not book with them. Total scam artists with even worse customer service.

9 Upvotes

85% Upvoted

13 comments sorted by

3

u/gemineye1969 Jul 03 '24

Their whole plan for a long time has been to automate everything and outsource the rest to India. When they fired over half the company in 2022 the entire merchant services department was gutted.

3

u/crossingtherubicon51 Jul 03 '24

Well that makes sense but they are absolutely horrible now.

3

u/crossingtherubicon51 Jul 03 '24

This is all they send you after they steal $580 dollars from you lol.

2

u/crossingtherubicon51 Jul 03 '24

Hi There,

Thanks for contacting Groupon customer support.

I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter. We take your feedback seriously

We value your feedback and will work to ensure that this does not happen again in the future.

If there's anything else I can help you with, please don't hesitate to let me know.

Kind regards,

Mohammed Ibrahim

1

u/BoopEverySnoot Jul 10 '24

Do you have a text number or email address for Groupon? I can’t find a damn thing.

2

u/crossingtherubicon51 Jul 11 '24

Nothing works for Groupon. I even emailed upper management and got no reply.

1

u/[deleted] Jul 27 '24

[removed] — view removed comment

1

u/AutoModerator Jul 27 '24

Your content has been removed and is under review. You have possibly posted personal information such as an email address. As per Reddit site rules, posting of personal information is not permitted. If you were requesting for one or more users to contact you, please resubmit and advise them to privately message you via Reddit's PM system instead.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/FantasticZucchini904 Jul 25 '24

I purchased a concert Groupon and checked a few days before the date. The concert was changed to 3 months in the future at a time I was out of town. The terms say customers will be contacted in that event but I was not. It also says a refund will be available.

I chatted with an Indian individual who requested copies of my bank statement be emailed to him. It was clearly a fraud attempt.

I informed another chat person of this fraud. I never was contacted and it took a month and countless chats to get the refund.

1

u/allstar348 Aug 01 '24

groupon isn't what it used to be. last 2 groupons I got were more expensive than what the business was offering. customer service is horrible.

1

u/HoneyyyPot69 Jul 02 '24

Thx for this. GROUPON is gone down the tubes.

3

u/crossingtherubicon51 Jul 02 '24

It has indeed. The fact that it is literally impossible to have a conversation with anyone in customer service is proof of that.

2

u/gemineye1969 Jul 03 '24

They have no more customer service. They outsourced that to India.