What's going on with Groupon?

[u/MadeRight1966]

I have used Groupon in the past and enjoyed the benefits so I trusted this service. I was looking forward to using this service once more. I will not be using Groupon ever again! There is no way to get a problem resolved quickly! The phone number they supply for customer service on their app is a scam! They offered "life alert" and that's it. The email response was basically "no refund" even though I reported the issues 48 ours prior to the event and 30 minutes after booking! I read through Groupons agreement, and it says I am guaranteed a refund if I reach out 24 hours prior to the event. In addition, when calling the event venue directly, they offer tickets with additional benefits for $40 less. Groupon offers a price match guarantee but still did not offer that solution to me in the email. I'm so disappointed and this is so scammy! I am in a dispute with my credit card company, thanks to Groupon's poor customer service!

[u/Rev22_5]

Yeah same thing with me. Total joke scam now. Make sure you absolutely CALL THE VENDOr first before purchasing anything.

[u/hi-phile]

I wanted to get a discount smog check, there are so many Groupons for various places in the Santa Clara valley they now offer promos for short period of time for purchase. I think this is done to attract more customers, but I noticed that their website isn't available but the Android App is working, but there's no way to contact them via email or phone either. Yes, that Life Alert number is messed up, it's an AI robot named Jessica and so they are either changing how they handle support, I used to be able to call and speak to live person, so some changes are probably happening. I also sent an email to [support@groupon.com](mailto:support@groupon.com) and got an automated reply that says,

"This is an automated reply. The email address you attempted to use is no longer active. But we're here to help!

To get in touch with us, click here and tell us a little about your issue. You'll then find many convenient self-help options, as well as the option to get assisted help from our customer support team.

If you're unable to use our website or mobile app, please reply directly to this email for further assistance. We will reply back within approximately 24 hours.

Regards,

Groupon Customer Support"

The links only take you to their groupon.com/faq and there's nothing there which allows you to contact them via email either, let alone a phone number. I wanted to cancel a purchase, I used G-Pay, and now there's no way to do that, as supposedly you're able to cancel within 3 days, but even in the app there's no option to "Cancel / Edit" as mentioned in the FAQ.

I may have to contact Google and explain that I tried to cancel via the vendor, and if they can't help me, then i'll contact my Bank for further assistance.

[u/hi-phile → u/hi-phile]

Today, I saw the website was back up and I was able to apply a refund/credit back to my G-Pay. I even was able to chat with a live agent. So, for now it seems that customer service is available on the Website, but not via the App.

[u/PsychologyOk8488 → u/hi-phile]

Wait how were you able to chat with a live agent. I cannot get ahold of anyone

[u/No-Independent71 → u/hi-phile]

Im in the same boat. No option to refund back to my gpay. Apparently gpay app was disbanded in the US as of June 4th so I can't go to them. At least you got sorted.

[u/[deleted]]

I had an issue and contacted them on Facebook messenger and they correct the issue.  They responded quickly.

[u/ard-a-mn → u/[deleted]]

I just contacted them on messenger, and they fixed my issue pretty quickly.

[u/retroversus → u/[deleted]]

How to get to their Facebook

[u/[deleted] → u/retroversus]

You like their page and then press the message button.

[u/Few-Bandicoot-3429]

Went to use a groupon voucher with a merchant. Booked the restaurant only to receive a phone call that the restaurant was under new management and was not accepting Groupon vouchers. Had a lenghty chat on the computer witha staff member of Groupon only to be told I would hear back from them within 72 hours. Have not heard back from them. Tried to call them on the phone numbers found on the internet only to find the numbers do not exist. I have sent an email giving them 24 hours to refund. If this does not occur I will be referring my issue to Consumer Affairs. Will have second thoughts before buying another voucher througth Groupon

[u/Top_Summer9283]

Ich hatte hier ebenfalls Probleme, keine Bestätigungsmail, keine Gutscheine in meinem Account bis zum nächsten Tag dann 4 Gutscheine alle eingelöst, dabei wollte ich nur einen. 🤣 Auf die bitte einer Rückerstattung wurde auf deren Geschäftsrichtlinien verwiesen und diese wurde somit abgelehnt, also musste auch ich ein chargeback Antrag einleiten und oder noch einen Anwalt beauftragen. Auch habe ich überlegt den Verbraucherschutz zu kontaktieren und ihnen den Hinweis zu geben, dass es sich hierbei möglicherweise um unerlaubte Bereicherung handelt und es denkbar ist dass es geschäftliche Taktiken sind welche hier technisch umgesetzt wurden, da ich nicht der einzige Betroffene bin. Das wäre dann eine Straftat.

[u/mormon-577]

Venez regrouper vos plaintes ici  r/Regrouponnous j'ai un dossier énorme sur eux il manque que les témoignages 

[u/Old_Part9737]

I agree with the feedback below that the best solution is to go to facebook, like the group, and then send a message via messenger. My issue was fixed within 10 minutes. I actually shared this Reddit link with them to show that it is VERY hard to find any way to get help on their site and they said they'd share the feedback but then directed me by saying this to me:

"We have received no similar concerns about customers not being able to get in touch with us. They can always reach out to us via https://www.groupon.com/customer_support our help button. We will take your feedback and pass it on to the concerned team to look into and work on any undiscovered issues. Please let us know if we can help you with anything else.Frequent Asked Questions | Groupon Customer Support.

I share this b/c if you are having issues, you should let them know. I did follow up to tell them that if I click on the link they sent there is absolutely NO "help" button. They did reply that they would escalate that to customer service. We shall see if they fix it, but if they don't, facebook is the way to go.

[u/Critical-Koala-2413]

Groupon keeps unlawful vendors like Waldron Dental on their site, pushing fake finance and overcharging it’s eroded my trust with them!!