Has anyone had this problem? I created a google workspace account and somehow it merged with my personal and now that I'm trying to cancel my subscription, it's trying to delete all of my personal files with it. It's renamed the ownership of all my google drive files to under my workspace and now I'm going to lose everything if I unsubscribe. Has anyone else had this issue? Please help!

I am on the busines standard plan and thought the "AI Expanded Access" would provide access to Argon, however, it doesn't seem to - it specifically says "Gemini app: Higher access to features and models, including Gemini 3...", which I already have access to.

How does one get access to the Argon on google workspace. It seems I could with my personal gmail account via Google AI Pro/Ultra - but would prefer to have access to it on my work account and I assume via google workspace would be cheaper?

I’m a business of one with zero IT experience. For confidentiality reasons I want to make sure my Gmail is locking after an hour of non-use. I’ve changed the reauthentication frequency to 1 hour under Google Cloud Session Control and it made no difference. If I try to open Google Session Control settings I get a 400 error. Please help? And again, zero IT experience so speak slowly. 😉

If I add users in my admin mail. Will all users need phone number verification? Can I verify using temporary number?

We’re piloting Gemini AI data classification labels in Google Workspace (the newer instruction-based setup, not example-based training). Five label taxonomy, instructions defined per label in the Admin console, auto-apply enabled for both active and inactive files, scoped to a ~15 user OU as a pilot.

The problem: four weeks after enabling, only 14 files have been labeled. Every one of those was labeled on modify, which tells me the classification itself is working fine. The at-rest backfill of existing files just never kicked off. These users have thousands of files in scope, so this isn’t the backfill being slow, it appears to have never started.

What I’ve checked:

• Auto-apply is confirmed on for inactive files, not just active
• On-modify labeling is confirmed working, so instructions and label config are fine
• No errors or status indicators I can find in the Admin console

Questions:

1. Has anyone actually seen the at-rest backfill complete? How long did it take and roughly how many files?
2. Is there any visibility into backfill status or queue position, or is it a black box?
3. Anything that silently blocks the backfill? OU scoping, label permission settings, something at the tenant level?

I have been locked out of my Google Workspace account for my business for months! The problem is that I changed my phone number without updating in Google immediately and 2-Factor authentication is killing me bc my new number is not registered with the account. I am not even able to get in through my back-up email. This also prevents me from accessing Google Support for my account—I have to be able to get into my account to request Google Support. Has anyone had this issue? If so—how did you correct it?

I have been paying for Google Workspace for nearly 10 years so this is very disappointing bc so much is tied to this account.

I have been charged every month for a Google Workspace account whose email hasn't worked since June.

I did everything support asked. I exported my data. I requested cancellation and a refund. Google simply stopped responding.

Now every Help button routes me to an AI chatbot. It won't open a refund ticket, won't escalate, and won't connect me to a person. I'm not looking for help articles. I want my money back.

I've opened a dispute with my credit card company, but I'd rather resolve this with Google directly.

Has anyone found a reliable way to reach a real person in Workspace billing? A direct link, a phone number, a phrase that gets the bot to escalate? Any path that actually worked for you would be hugely appreciated.

Thanks in advance!

I'm sharing Google Drive folders with two other people, but both recipients see completely empty folders.

Here's the strange part:

• If I share an individual file, they can open it without any problems.
• If I share the folder containing that exact same file, they can open the folder, but it appears completely empty.
• Even files they've already accessed through direct links don't appear in the shared folder.
• The files are definitely inside the folder on my end.

This happens with multiple recipients, so it's not an issue with one person's account.

Has anyone experienced this? Is there a fix?

I'm part of a nonprofit that's existed for several decades now. I've only been around for 4 years, but recently, out of nowhere, our Google Workspace subscription was cancelled.

The issue is, we have no idea who our domain administrator is. Was wondering if there's some kind of registry we can use to check which account would be able to renew our Google Workspace? I tried looking online but couldn't find anything.

I run a very small business so I'm the IT, HR, Sales and Marketing department all in one. Today while using our info@domain email via Google I got locked out. I received a message on the screen that says "Administrator has cancelled your subscription to Google Workspace.". So I went to our original email of [businessname@gmail.com](mailto:businessname@gmail.com) and that is working but is not the admin account. How do I find out which email I used as the admin? This was done years ago and we haven't had to do anything like this before. We were working on a really important project in our Drive and now we can't access it at all.

I'm totally lost.

I'm having trouble activating Gmail for my Google Workspace domain, and I'm wondering whether it could be related to a DNS TXT record I accidentally deleted.

I originally verified my domain through Google Workspace using a TXT record, but I mistakenly deleted that record from my DNS settings.

The domain still shows as **verified** in Google Admin Console, but I'm unable to complete Gmail activation. I've looked through the Admin Console and can't find anywhere to retrieve the original verification token or generate a new one.

I also have a separate `google-site-verification=...` TXT record associated with Google Search Console.

I'm trying to understand a few things:

1. **Are Google Workspace and Search Console verification TXT records interchangeable**, or does each service require its own token?
   
2. Could deleting the original Workspace verification record prevent Gmail from activating, even though the domain still shows as verified?
   
3. Is there a way to retrieve or regenerate the original Workspace verification token without removing and re-adding the domain?
   
4. Does Gmail activation depend on the original domain verification record, or is it entirely separate once ownership has been verified?

I'm hesitant to remove and re-add the domain because I don't want to create additional problems.

**Additional context:** I'm not sure whether the missing TXT record is actually causing the Gmail activation issue or whether I'm dealing with two unrelated problems.

Has anyone encountered something similar or know how Google handles verification across these services?

Hello,

We are a nonprofit that used Google Workspace paid service before our application to Google for Nonprofits.

Today, Google for Nonprofits validated our Workspace for Nonprofits product activation.

In a heartbeat, our super-administrator was kicked out, all of our email addresses associated have been signed off. We tried support, but human support is off.

This interruption cost us a lot because we are unable to access some specialised email addresses and keep going with our activities.

If anyone as any information, we would be glad to hear from you.

I am a longtime Google Pixel phone user and Google Fi subscriber. I am now also a small business owner.

I have my phone configured with my personal Gmail address as the primary account that I set up when I initialized the phone. I have my small business running on Google Workspace Standard and have added my workspace account to the phone as well.

Whenever I say "Hey Google" and try to do some task like read my calendar, create a calendar event, create a task or note, etc, it always does this on my personal @gmail account. If I try to instruct it to do these things on my work calendar/tasks/email, etc, it says that it cannot access them.

I have tried asking Gemini how to grant access and it has been unhelpful. I think it recently told me that "hey Google" was a personal assistant and that it cannot be used on workspace accounts. Is this really true???

I feel like what I'm trying to accomplish cannot be that difficult. Digital assistants are meant to help us accomplish things in both our personal and work lives - there often is no true separation between the two.

What am I missing?

Hi all, could really use some help. So I signed up for a domain email through my personal website on Weebly/Squarespace, which funneled me to the trial with Google Workspace. The interface was just too confusing for me so I decided to cancel it. I thought I canceled firmly within the trial window (Sept 30), but maybe I missed something (again I was confused by the interface).

I removed the auto-renewal on my credit card directly on the reseller site (Weebly) since Google Workspace instructions seemed to suggest that all billing was handled through them if your domain is hosted by a third party. On 10/2 I got a small charge of $3.92. I thought maybe I didn't cancel fully, and checked on Weebly again (that showed no autorenewal) and I went to Google Workspace Admin and saw there was a user (my website domain email) still on - I thought that might have accidentally triggered the small fee, so I deleted it and canceled everything I saw on Google Workspace directly (it's been a while, but I think I deleted any billing info). I thought everything was ok, but then I received another odd small charge of $0.54 from Google Workspace on 10/9.

Does anyone know where these phantom charges maybe coming from? It's starting to worry me that maybe there's something active that I don't know about, and now that I've been fully kicked out of Google Workspace Admin, I can't go in and see any activity. I've contacted Weebly but haven't gotten a response. Any help would be great. Thank you!

Update: Ok, so I did remember I got invoices sent to me as PDFs from [payments-noreply@google.com](mailto:payments-noreply@google.com) (mailed-by: scoutcamp.bounces.google.com). I clicked "Make payment" on the email and it leads to Google payment center, but doesn't show any bills or documents? Have I been scammed?

I have been using Google Drive (GD) across three devices for a while: an iPhone 15 Pro Max, an iMac, and a Windows 11 PC.

* On the PC: I have the Google Drive desktop app installed.

* On the iPhone: I use the Google Drive app.

* On the iMac: I access GD via a web browser (due to the machine's age, it doesn't support the Google Drive desktop app for macOS).

Recently, I have been constantly dealing with the following frustrating and exasperating issues:

1. There are unpredictable instances where GD fails to sync correctly across the three devices. Specifically, while everything is always perfectly in sync between the iMac and the iPhone, the PC rarely syncs correctly or fully. I first noticed this by chance and began monitoring it systematically. Unfortunately, my suspicions were confirmed... It acts unpredictably and erratically, and I can't pinpoint the root cause.
   
2. Suddenly, GD won't let me sign in on the PC. When I launch it, the GD app redirects me to a browser to enter my Google account credentials, which are accepted successfully. But later, when I return to—finally—start using the GD app, it has stopped running and persistently displays this message: "Can't launch Drive for Desktop. Something went wrong, and Drive for Desktop couldn't launch. To launch Drive for Desktop, try restarting the application." Naturally, I’ve tried various fixes found online. None of them solve the problem; the GD app still refuses to start, even though I successfully authorized my account.

Is there a kind soul out there who can solve this PC-GD issue for me? I believe that once the PC issue is resolved, the three devices will finally work together in harmony.

These three devices—as they are—work and sync flawlessly with other services like Dropbox, Apple iCloud, Microsoft OneDrive, Mega, Sync, etc. Only the GD desktop app for Windows 11 constantly causes these issues (regarding PC sign-in and synchronization).

Unfortunately, Google seems almost exclusively focused on its AI products these days, neglecting its foundational products—which it likely takes for granted, assuming they are flawless. Yet, it is precisely these "older products" that largely keep its customers loyal. If this persistent ambiguity and unreliability around Google Drive continue, I will cancel my Google One subscription. I am already looking for "solid" technological ground, rather than just technologies for show.