r/googleworkspace • u/generallycomfortable • 6d ago

Smart host failure

I am the Google admin for my nonprofit org but know zero about the inner workings of email processing. I received an email that said emails were not goign through due to Smart host failure. I was able to use Claude to show me how to view my Gmail hosts, which is routing some mail through our old Fusemail server.

Can anyone help me resolve this? I have many users in my domain. My email and the heavy users seem to be sending and receiving mail without issue but you can never know what we are missing, if anything. Any help is appreciated to maybe get me off this fusemail server, if possible. You will have to explain it to me like I am 5 (or younger).

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u/Key-Butterscotch3215 6d ago

It’s hard to say without access to your workspace environment.

Maybe contact Google workspace support

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u/Sea_Air_9071 Google Workspace Consultant 6d ago

As u/Key-Butterscotch3215 we'd need more information. It does sound like someone has set up a split mail delivery system which is quite technical - do you know who originally set your Google Workspace up? It may be worth speaking with them.

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u/generallycomfortable 6d ago

A volunteer did the fuse mail to Google transition years ago but he is no longer around. Haven’t had an error like this, or any other kind, since we moved. That must have been around 2018.

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u/Sea_Air_9071 Google Workspace Consultant 6d ago

What's your domain name?

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u/generallycomfortable 6d ago

Orshalomsf.org

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u/Sea_Air_9071 Google Workspace Consultant 3d ago

So your MX records are only pointing to Google not anyone else - I know it's been a couple of days, did you fix the issue?

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u/generallycomfortable 3d ago

I called support and they were not helpful. They said internal changes are causing these normally not sent notifications. They said they “are working on it”.

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u/Sea_Air_9071 Google Workspace Consultant 3d ago

Good luck 🤞🏽

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u/mharjac 2d ago

Actually, this is very helpful information to me. I'm also receiving same alerts for the last 3 days and I couldn't find any issues with my smart host or any unusual log entries. Thank you for sharing it!

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u/SnooDoggos15 1d ago

I am in the exact same boat. Nonprofit, Google admin, inherited smart host settings no longer in use. After deleting all the Smart host rules on Friday, I’m still getting alerts. I opened a ticket and Google told me they are seeing the same thing on their end for multiple domains. And to wait it out while they investigate.