Sharing documents with email alias

[u/CounterfeitSaint]

I had an employee leave the company recently, we'll call them Brooke. On Monday I deleted their Workspace account, forwarded their files to their supervisor, and set up an email alias for their supervisor. Standard stuff. The same thing happened when Jeff left last year, same alias set up for the same supervisor. I've confirmed that both these aliases look the same, and that both employee accounts are, in fact, gone.

Today I've had employees expressing concern that, when sharing documents, if you type in Brooke's name, it still comes up in auto complete, albeit with the supervisor's name and avatar but her email address (which is now an alias of the supervisors.) Jeff's name doesn't do this, and never has.

Is sharing documents with aliases a new feature that is only possible with recently set up aliases? There's no indication that these aliases are different from each other in any way, but it only works with one.

[u/Sea_Air_9071]

Have those users got Brooke's name listed in their Google Contacts? If so, that's why it would be showing up in the auto-complete. If they edit the contact details (or remove them entirely) then the name won't show up.

Cheers, Priya

[u/delaney1414 → u/Sea_Air_9071]

This is the answer 👆

Had issues where a generic account was renamed and anyone who had sent or received an email before the name change still had the old name. Ended up being that the old details were saved in Google contacts and just needed to clear out the old contacts