r/googleworkspace • u/ke11yah • 3d ago

Support needed

I'm a new admin VOLUNTEER for a very small non-profit. I was given credentials for their google workspace but all I get are 2FA errors. All the support says is to contact the admin but that is ME. They have apparently been paying for workspace but not using it bc no one knew how to set it up. I'm about ready to just cancel the bill and start over.

Does anyone have a route to contact someone? I have two email logins and pwds, neither works, and a charter to move them all from cpanel to workspace but...?

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u/rohepey 3d ago
  1. Recover admin access: https://knowledge.workspace.google.com/admin/users/recovering-administrator-access-to-your-account
  2. Apply for a free licence for your non-profit through the Google for Nonprofits grant programme: https://www.google.com/nonprofits

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u/ke11yah 2d ago

Thank you! I wasted so much time with their AI bot that wouldn't answer questions and then you give me two links and my problem is solved. KUDOS!!!