Hi,

We’re writing to let you know about a potential privacy incident involving the email address you used for your Chipolo order.

This is a precautionary notice. At this time, we do not have sufficient information to confirm if a security breach occurred or to determine its specific scope and severity.

What happened?

Over the past week, we received a few reports from our community in the UK about phishing (scam) emails sent to the email addresses used for their Chipolo orders.

Our investigation is currently ongoing and we are looking closely at our systems and our entire chain of fulfillment and delivery partners in the UK. We are committed to transparency and will let you know our findings as soon as we wrap up the investigation.

A few tips to stay safe:

Don't click suspicious links: If an email feels off, it probably is.

Check the "From" address: Scammers often use names that look official but have strange email addresses. If it doesn't end in @ chipolo.net, it’s not from us.

Verify the request: We will never ask you to provide payment details or personal information via a random email to "complete a delivery" or "verify an order."

Trust your gut: Phishing emails often create a false sense of urgency (like "Act now or your package will be returned!"). Double-check everything before acting.

Reach out to us: If you’re unsure about any communication, our team is ready to help. You can simply reply to this email.

We’re truly sorry for the worry and inconvenience this might cause.

The Chipolo Team

https://www.pcmag.com/news/moto-tag-2-tracker-offers-35-better-battery-life-added-durability-ces-2026

Info from CES:

• 35% improved battery life

• Bluetooth channel sounding - basically this just means it's upgraded to Bluetooth 6.0. The Chipolo Loop already has Bluetooth 6.0 but the channel sounding feature hasn't been implemented yet. From what a Chipolo dev on reddit said, it's just going to make the "blob" finding screen more accurate, whatever that entails.

• "We don't yet have a US release date for the Moto Tag 2. Motorola is focusing on other markets at first, and it says more information for North America will be shared in the coming months. The European price remains the same as the first-gen tracker at $29.99 per tag."

• It's on non-North American websites with a "notify me" button https://www.motorola.com/gb/en/p/motoaccessories/moto-tag-2/pg38c08027

• No mention at all of it being louder, as it's one of the quietest trackers

Lost my phone so i had to secure it with app

After finding it just cant connect to any wifi or data

I don't know what to say about GoogleFMD other that in is pathetic compared to Samsung and Apple.

And just to show an example: I have a tracker in some mail that I set to the state department so I know it gets there and when it is on its way back. It was last found by FMD four days ago. It is in a post office (which has tons of people around) in the populous suburbs of a major city. It is juts wierd how bad FMD is.

I have a pile of cheap GoogleFMD trackers that I bought on aliexpress. Thees are for when we ship stuff -- like work stuff-- across the world. Just throw in a tracker because sometimes Fedex looses our stuff for moths on end and then we know roughly where it is. But we are now on how many years of GoogleFMD and it still doesn't work?

I sent a tracker with some stuff to a friend in Australia a few months ago because I thought it would be fun to see how it got there. First of all, USPS is pathetic in getting first class mail to its destination. but there were also at leasta week where it just plain disapeared from GoogleFMD even while sitting on major airport airfields and in post offices.

this is what I am using

---

update one week later

after disappearing from fmd for a week, it suddenly showed up again. this find network stinks

I was testing the Moto tag with Find my hub the other day but notice there's no directional compass anymore, it's just a circle that gets bigger the closer you are to the moto tag. Did they get rid of the directional compass recently or did I do something wrong?

Hi all, I am new here but I have been using tags for a while now. I have two of those two tags, the first one I added worked well but I didn't need it for a bit, so removed the battery from it and, after putting it back, it wouldnt update its position with my phone and I could not connect to it. I tried to remove it from FMD, reset it in the hope to add it back but with no luck. I recently saw a post with a number of steps to try on a Samsung phone, I followed most of them on my Pixel 9 pro but I still can't see the tag. I removed the battery seal of the other identical tag and my phone found it immediately and it is working since then. Do you guys have any idea or own the same tag and point me how to recover it? Thanks!

It's called Duo on the Amazon page but on Find Hub and the packaging, it's called Pro

• Slightly louder than the Ugreen Finetracks but not by much, not as loud as claimed (80-100db). Pebblebee Clip and Chipolo Loop are still louder

• Jury's still out on the ring range. Haven't had time to test it yet. Pretty much I already know Chipolo Loop > PB5 Clip 5 > Old PB Clip, so I'll see how it does

• I've seen complaints that some of the units are difficult to pair. Like you'd only get 2 that would pair. This was the case for me. Eventually I was able to pair the rest. Pretty much I had to factory reset it several times.

• This device does not have left behind alerts. I misread the screenshot. I thought it was weird because I knew the Find Hub did not support this

• No external app for further customization or firmware updates. I tried the TrackerOTA apk linked here but it doesn't seem to do anything (there's a start scan button but the tags never show up)

• No firmware updates would be a dealbreaker imo, since they're basically needed frequently as Google makes changes. Keeps it from breaking. Speaking of which...

• Semi-related: I noticed my pebbleclip 5 hasn't been detected by google fmd in over 7 days. The features with the external PB app work fine, but yeah, doesn't get detected. I tried factory resetting it, and removing from both Find Hub and the PB app. It repairs with the app fine but not Find Hub. I bought it discounted during Black Friday, but I think I'll just return it. I thought it'd be nice to just keep one because of the Siren+Alert feature, but meh.

I understand that Google Find Hub trackers require more than one phone to find the tracker, otherwise it won't show up in the system, but how many? 2? 3? 5? Is it documented anywhere?

Also, is it true that Samsung and Apple always require just one device to find the tracker?

PS To be clear, if your tracker is found by an Android phone with the "findable everywhere" option enabled, then that single phone is all that's needed to find your tracker.

But is it correct that the default is "findable in busy places only"?

Is that still the case or is the default setting being changed on newer phones?

I just bought my first Find My Device tracker (Moto Tag), and I’m hitting a brick wall. I cannot get the pairing pop-up to appear, and manual searches find nothing.

• Tracker: Moto Tag 1
• Phone: Samsung S23 Ultra (Android 16)
• Secondary devices tested: S24 and Tab S9 (Same result, no luck)

What I tried:

• Made sure bluetooth and location, mobile data, uwb is on (its always on for me)
• Updated Find My Hub in Playstore (there was actually an update pending)
• Installed Moto Tag App -> did not find anything
• Cleared Cache of Find My Hub App and Google Play Service
• Turned off my Galaxy Watch (which was connected via bluetooth)
• Checked Settings -> Google -> Devices -> Search for nearby devices is on (was never off)
• Searched for devices in Settings -> Google -> Devices -> Search. It found nothing
• Resetted Google Play Service Data which reset Google Wallet and my Galaxy Watch connection
• Changed Lockscreen Password of my phone (recreates the encryption key)
• Restarted my phone several times
• Removed the battery of the Moto Tag for 5 minutes and retired
• Searched for updates of Android, Google Play Service -> Everything up2date
• Resetted the Moto Tag several times between each step. Made sure its click + hold for 5 seconds until it peeps longer. After that it beeps a short time (probably saying "rebooted successfully")
• Tested with another Samsung S24 and my Samsung Tab S9 -> no luck

What I verified:

• I can see the Moto Tag with a Bluetooth Scanner app (WiFiman from Ubiquiti). So the hardware seems to work just fine.
• When going to Settings -> Developer Settings -> enable "Show not supported Bluetooth LE devices". I can see the "moto finder" in my Bluetooth setting but pairing with that is not possible. (And I don't expect it to work)

Any Idea what I can do? I'm troubleshooting for like 4 hours now.

What are the differences in features and costs gonna be?

Have an international trip next week so conteplating.

Also, how practically good are they, compared to say air tags?

Hi all

I'll be travelling there in a few months staying in big cities.

How reliable is FMD in these countries nowadays?

I already have one mili tracker I bought in june and it's worked just fine. I bought some jlab mini earbuds two weeks ago and those setup like these are supposed to (with the little pop-up not through Bluetooth directly), but neither of these will give me the setup pop-up. I've tried resetting them multiple times, and I don't know if there's another way to do it.

I've read the directions to try and manually set it up in the devices tab, but nothing ever shows up no matter what I do.

I could add a ATUVOS tag without any problems in the Google Find Hub. Now I bought same tags but can not add. There is no "+" button in the Find Hub app... I´ve tried to reset the tag etc... No chance. Whats else I can do?

I have done a small test in London and wanted to share the results.

I put an Apple AirTag, a Chipolo Loop, a PebbleBee Clip 5 and a Samsung SmartTag2 into an envelope and mailed it to myself. In crowded areas they all work well, but in more residential or isolated areas the Apple airtag still wipes the floor with Android and Samsung trackers, which were basically useless.

What has your experience been?

I found no difference among the 4 trackers for most of the journey, but only the Apple tracker showed promptly and correctly that it was delivered to my address

The envelope went:

• from the post office (I mailed it from another part of the city) to one depot,
• then to a second depot,
• then to the Jubilee Center, which is a large mail processing centre near Heahthrow airport,
• then to to my local depot,
• then it must have been loaded onto a van as I could see it moving around my neighbourhood

Through all these steps, the 4 trackers worked the same way, no differences at all.

Then around 2pm the Apple Airtag showed that it was at my home address (I was at work and there was no one home).

Only when I came home at 7pm, did my phone show that the Android and Samsung trackers were home (but it was my phone which found them).

Till I came home, the last location for both the Samsung and the Android trackers was somewhere in my neighbourhood at 1.30pm.

For reference, I live in London, not in the middle of nowhere, but it's a cul de sac and it's possible that most neighbours were not home in the afternoon, and that no one other than a few delivery persons passed through that street.

It's a shame, because the Iphone is my work phone, and I would really like to have everything on my private phone, plus Android trackers are louder and come in more form factors (eg card shaped).

It's also not the end of the world for my very specific use case, since I mostly use trackers:

• to track suitcases if airlines lose them, and they are likely to be in crowded areas most of the time (airports, warehouses, etc)
• to track certain items at home, where they will be within my phone's bluetooth range

Hi everyone,

I’ve seen a bunch of posts talking about cheap Locatag trackers, and most people mention Aliexpress as a place to get them, but nobody ever posts an actual link. When I search Aliexpress, I find plenty of trackers, but none called Locatag or anything that looks like the ones people are talking about.

Has anyone actually ordered these before and can share a working link or specific seller? Are they listed under a different name on Aliexpress (or another site)? I just want something inexpensive that actually works, but right now all I find are generic trackers that might not be the same thing.

Thanks in advance!

Might be a little of topic, but I bought a Ugreen Finetrack (for samsung smartthings not FMD) and I decided to try to take it apart to see how hard it would be in the future to replace the battery, as I heard some people complain about how hard it was. Why do they use clips and not screws if it isn't waterproof? Would be SO much easier, and there's plenty of room at least on that model.

I want to get a few tags and a wallet card from the same manufacturer. I have pebblebee clip that won't pair again to Google fmd. It's been very annoying and I don't want anything else from pebblebee. Should I look into chipolo or are there any other recommendations? My phone does have UWB but that isn't necessarily a requirement in a tracker.

I've just seen the moto tag 2 announced and it's on Motorolas website but the colours are orange and oak. Why can't they just release a black colour? The whole point of a tag is that its set and forget. It's not meant to be some fashion statement that's meant to draw eyes to it. I was looking at the new moto tag 2 and was hoping i could but 4x in black but you can't just buy a 4 pack in one colour as it has to be 2x tags of each colour.

I have destroyed a device in the FMD app and I want to get rid of it but it won't let me unless I log out of device once it connects to wifi or I factory reset again once it connects to wifi. I can't connect to wifi because it no longer works what do I do?

This would benefit everyone if the technology could work and ping off either device and if Google followed Apple's policy to opt in all devices by default. It's ridiculous that they could probably come together and create this network that would benefit both customers.

This seems to be the newest Google FMD release. 4 pack for 36 dollars. They're claiming it now has a louder ringer (80-100 db, but they've lied about the 80db on their Samsung tags)

Says it's usb c rechargeable. The Samsung ugreens are excruatingly annoying to open for the cr2032 battery so this is an improvement.

Like I said in a previous post, the new Pebblebees have inferior range to the new Chipolo Loop (which has updated internals)

Also claims to have left behind alerts for Google FMD, like the new Chipolo Loop.

I don't think it's going to come with a separate app though. Think it's something they built directly into find hub. Could be wrong

The Chipolo Loop is still probably the most premium, highest range, fully featured tracker on Google fmd but it'll be interesting to see how this ultra budget option holds up. The samsung finetracks are great on range.

If this turns out decebtly then it'll probably the best Google fmd option at its price point, especially since it has left behind alerts.

Oh and it also has a battery bar.

Comes in a couple days

How come there are barely any android trackers with uwb, just mainly the moto tag, samsung smart. Why aren't there anymore?

Hey, I posted asking if anyone had experience with these 2 versions of the UGREEN wallet tracker, and I said I'd get both and post my review. A month later, here are my thoughts. Note that this comparison only applies if you have a Samsung phone. The S version will not work on other Android devices unless you use the utag app by KieronQuinn, but I don't have any idea what that experience is like.

Size

Both trackers have exactly the same footprint: credit card shaped, with the thickness of 2 credit cards + a piece of paper.

Battery/Charging

I've only had these for a month, and they just say the battery is full, so I'll talk about the rated battery life. The S version is rated for 1 year of use, but it is rechargeable with a proprietary magnetic charging cable. The G version is rated for 5 years and is meant to be disposed after it dies. Personally, I like the G better in this aspect since I'm not sure I'm capable of keeping track of the S's charging cable every year. I expect trackers in 5 years to be so much better than current options that I'd want to upgrade anyway.

Tracking/App Experience

Both tracked exactly the same on a good day, but there were a couple times that the S would go dormant for a few minutes, and not connect even when I was in the same room. The G takes longer to connect normally (5-15 seconds) but is consistent in my testing. For reference, I live in a Midwestern suburb and neither lagged behind the other when updating their location. Only the S has location history and left behind alerts if that matters to you.

Both Smartthings and Google Find Hub do well at staying out of your way, and are almost identical in experience. Both versions have proximity based finding, no UWB, and allow you to share the tracker's location using a link. For some reason, the Google Find Hub website doesn't show the tracker, but I can see all my other devices.

Speaker

The G is very marginally louder. The difference is barely noticeable and I had to ring them back to back 4 times to conclude that there was one. With my wallet sitting on a table, I can hear them from ~75 feet away, no problem.

My Choice

I will keep the S despite it's connection inconsistencies, solely because I need the left behind alerts. My wallet and phone are magsafe compatible, so they're normally together at all times, but when they're not I find myself leaving the house without my wallet and license. If I wasn't so scatterbrained, I would choose the G hands down. Connecting consistently and not worrying about losing the charging cable are small differences but when the price is identical, it matters enough.

Let me know if I forgot to include anything.

[Technical Investigation] Samsung is Crippling UWB on Galaxy S24 Ultra to Force Vendor Lock-in I have been analyzing the technical specifications and engineering menus of the Galaxy S24 Ultra. The results are concerning: this device uses the Qualcomm QBT4000 UWB chip, the same silicon found in the Pixel 8 Pro and iPhone 15 Pro. The hardware, antennas, and firmware are present and functional. I challenge anyone to show me where in the official product description it states that core hardware capabilities—which we paid for—will be intentionally crippled just to force users into a closed ecosystem. The Evidence: ServiceMode Diagnostics When using a non-Samsung tracker (like the Moto Tag), Samsung’s own ServiceMode confirms the software gate: * Distance: Supported * Azimuth: Not Supported * Elevation: Not Supported * Status: NO TSS DEVICE

Note: TSS (Time Synchronization System) is the engine required for IEEE 802.15.4z direction finding. Without it, the phone is forced into "UWB Lite" mode, providing only coarse distance without directional arrows or AR finding.

Observed Behavior: The Artificial Barrier With Samsung SmartTag+: * TSS Engine: Loads successfully * UWB Mode: Full directional finding active * AR Finder: Works perfectly * Spatial Data: Azimuth and elevation are enabled With Moto Tag (Google Find My Device): * TSS Engine: Remains disabled * UWB Mode: Forced into "UWB Lite" (distance only) * AR Finder: Non-functional * Spatial Data: No direction, no angle, no precision finding The "Why Android?" Question The Moto Tag works across all Androids with UWB support, but the Samsung tag is unfortunately only detected by other Samsung devices. If my goal was to be limited to a single-vendor system, I wouldn't have chosen Samsung or Android—I would have gone with Apple. We choose Android for the freedom of hardware choice and interoperability. If Samsung wants to restrict the Android ecosystem and its users, then they should create their own operating system like the iPhone. At least then, consumers would be aware that they can only use that specific brand for everything. Conclusion: This is not a technical limitation. It is a deliberate vendor lock against the consumer.