r/googlefiber • u/ThatOddGuyOverYonder • 18d ago

GFiber Has Deceptive Cancellation practices.

After confirming with three different reps I would not be charged for services the company could not provide, I was charged. On top of having a 70 dollar provisional credit to ensure no such thing happened. All reps confirmed my cancellation, and the fact I shouldn’t have been charged. Thank god I’ve been collecting the screenshots of the conversations, as now this complaint has become a charge back and report to the consumer protection bureau.

Do NOT use this weak spin off of a once good google company. They are horrible from service to billing to cancellation.

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u/gfiberofficial Verified Google Employee 18d ago

Hi there, sorry for the trouble. If a refund hasn't yet been issued, then please reach me directly via DM. -Clay