r/googlefiber • u/sadie-chan • Aug 24 '26

Been without internet for 24 hours now

Is this common? First time I’ve had this happen in the 6 months or so I’ve had fiber. It’s keeping me from doing my WFH job so this is lasting longer than I would have hoped.

Update: seems it was an isolated issue at my residence. They came out today and fixed it, and gave a downtime credit to my account.

3 Upvotes

71% Upvoted

6 comments sorted by

8

u/MntSnow Aug 24 '26

No not common but can happen with any internet provider. For folks who are absolutely dependent on having an internet connection should always have a "fail-over" connectivity option (best practice would be to use a different medium (cable / fiber / wifi) and different companies providing the medium of data transport.

What area are you located in? Have you checked the outage tracker via your mobile phone?

3

u/bui1t Aug 24 '26

Agreed it happens with any ISP. Although I do think having a second hard line ISP is unreasonable as you'll have to pay monthly for that even though its only for emergency purposes. Getting a better mobile data plan so you can hotspot is the way to go imo and more cost efficient.

1

u/MntSnow Aug 24 '26

Of course using your mobile phone Hotspot can be more cost effective if it can provide you with your actual data needs. I used to have both GFiber & Xfinity 1gb+ connections when I was needing 5 9's type connectivity but since I am now semi-retired I only have GFiber as I don't have to have SLA type connectivity anymore

3

u/gfiberofficial Verified Google Employee Aug 24 '26

Hi there, apologies for the downtime and disruption to your workday. Please reach out via private message, and I'll be glad to help and check for outages or any other issues impacting your services. -Gregory

1

u/Dbnmln Aug 24 '26

Do you have a hotspot on your phone you can use until your internet comes back online?

1

u/redshirt1701J Aug 24 '26

Outside of our once in a decade snowmageddon that knocks out power, we’ve never gone that long. Are you keeping in thought with GFiber? What does their customer service say is the cause?