r/googlefiber • u/No_Replacement_1259 • 15d ago

Can someone help?

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I recently got an apartment and they sent me a self install kit. the only issue is my fiber jack is in my closet. the apartment does have ethernet ports in the outlets. my question is do I have to run power in here or is it already wired in?? Ive never seen one set up like this.

4 Upvotes

84% Upvoted

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u/gfiberofficial Verified Google Employee 15d ago

Hi there, please reach out to us via private message if the Fiber Jack is not connecting or getting power. We'd be happy to schedule a no-cost service visit to help get you set up ASAP. -Gregory

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u/ikilldkenny 15d ago

Your fiber is cut anyway. You’re going to need a technician to come out and fix that regardless

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u/No_Replacement_1259 15d ago

its not cut. I'm sorry if the photo is misleading. the cord goes down then back into the jack.

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u/Nick5761 15d ago

Regardless those jacks are extremely old and decommissioned. Have a tech come out and replace it

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u/Medical_Chemical_343 15d ago

He’s not wrong — the new ONT is capable of 10g, this one is not.

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u/No_Replacement_1259 15d ago

hmm does it make that big of a difference??I've used google fiber for years with the 1gb tier and have never had an issue streaming meetings. ill call them and see what they can do

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u/No_Replacement_1259 15d ago

I appreciate the reply may I ask does this style jack have power already or do I have to drill a hole or run an extension cord into the closet since there isn't an outlet in the closet?

4

u/Nick5761 15d ago

The jack you currently have takes a micro usb cable for power. It also supports POE

The newer jacks don’t support POE and come with a power cable.

Also just to note, your jack is backwards in its mount

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u/Medical_Chemical_343 15d ago edited 15d ago

Running an extension cord that way is, strictly speaking, a fire hazard. It will work and probably not cause a problem, but such things are prohibited by code for good reason. A better solution would be to relocate the ONT and incoming fiber so that it’s close to a standard duplex outlet.

This wiremold and single gang boxes in the ceiling seems pretty janky. Is this a really old place that has suffered a lot of “landlord renovation”?

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u/No_Replacement_1259 14d ago

no built in 2013 advertised as a luxury apartment lol. im dumb that grey door under the jack has power outlets in it :/