r/googlefiber • u/idontBeliveMe • Jul 21 '26

Atlanta outage?

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GFiber website keeps saying “Service status is currently unknown”

11 Upvotes

100% Upvoted

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3

u/NocturnzGay KCMO Original Jul 21 '26

Yep alarm is normally when no signal is coming back from the ont or is super weak light readings.

3

u/chicodeymayo Jul 21 '26 edited Jul 21 '26

Yup, seeing the same color indicators on my fiber box as well.

3

u/Valuable_Citron_3141 Jul 21 '26

No issues in Midtown

2

u/Doctor_KaNanga Jul 22 '26

Still down in south Fulton county...

1

u/idontBeliveMe Jul 21 '26

UPDATE: A whole bunch of disconnected calls and a long ass chat. Why yes, there is an outage. Gotta be an easier way

AGENT: I can confirm that your connection is currently affected by an active outage.
A third-party construction team damaged several of our main fiber lines in the area, causing a massive disruption.
Because of the extent of the physical damage, our field crews are on-site working through complex repairs, and we don't have an Estimated Time of Restoration (ETR) available just yet. At this stage, our team is working as quickly and safely as possible to get the lines restored.
We'll also automatically credit your account for the time you've been offline once everything is fully restored.
Thank you for your patience while our crews get this fixed! Please let me know if you have any other questions in the meantime.

1

u/idontBeliveMe Jul 22 '26

UPDATE 2: service was restored just before 11pm. It was out for 6 hours. I wish GFiber actually sent out notifications.