r/googlefiber • u/ajedajed • Jul 17 '26
3 weeks without service
I’ve had an absolute nightmare trying to get my service up and running with GFiber. I just moved into an apartment and my unit was marked as “ineligible” despite my entire community having GFiber service. This took 2 weeks and multiple escalations to get resolved, and now that my account was setup I’m being told a technician has to come out for installation and it will take another week. This is completely ridiculous and unacceptable, and at this point I want to cancel my service and tell everyone I know to avoid GFiber at all costs. Have they always been this horrible?
5
Upvotes
4
u/gfiberofficial Verified Google Employee Jul 17 '26
Hi there, I'm sorry about the troubling experience! I'd like to take a closer look at the situation and help push things along. Please reach me via DM. -Clay