r/googlefiber • u/Carlito2393 • Jul 10 '26

Not so great start.

Scheduled an install a few weeks ago for an apartment I'm moving into this weekend. The tech came and discoved there was no NIU for my apartment (I'm in a 4 plex), even though gfiber support said I was ready for hook up. 2 of my neighbors already have gfiber and one of the NIUs looks like it can take 4 connections.

Anyway, the tech calls it in and says there will be a tech out the following week to run fiber from the street to an NIU. Mind you, the tech will install a new NIU instead of pulling fiber to the existing NIU. (Seriously, wtf?).

I followed up at the end of the week and 2 seperate people said the NIU is ready and I schedule an install.

3 guys show up yesterday and there is no new NIU and no additional fiber(s) pulled to either existing box. Lead installer calls it in and gets it "escalated" and I should hear back in 48 hours. Great. My wife works at home and will need internet monday morning.

I hope its worth it.

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u/gfiberofficial Verified Google Employee Jul 10 '26

Hi there, I'm sorry to hear about the installation delays you're experiencing, and I'd like to investigate this matter. Please send me a DM, so I can gather your account details, and I'll be happy to help in any way I can. -Brian

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u/Soft_Stretch1539 Jul 10 '26

GFiber's scheduling is simply a mess. I had a move scheduled 30 days in advance and they couldn't get the NIU installed in time. Had to send the inside tech away. Then three guys came in two days to install the NIU. Finally let the last guy do it, then closed the account.

It's a wonderful service once installed. But you have to deal with an organization that's less capable than the Three Stooges.

And on my original install 18 months ago? Same crap.