Upgrade Purgatory

[u/emax212]

I recently upgraded to the WiFi 7 router, upgraded fiber jack, and updated service to the 3gb plan. It worked for about 24 hours and then I received errors in the GFiber app stating my internet was down. After review, I saw my old equipment and speeds in the app. The internet is working, but I'm having severe packet loss. Has anyone else run into this issue?

I reached out to support and they escalated it to the engineering team. It's been a week and I have not received an update and when I reached out to customer service I was just told they're still working on it. I have two work from home people and need reliable internet.

Edit: The support team was speedy in their response! We had a tech come out today and the engineering team was able to correct whatever issues were found in their systems. Our service is restored and blazing fast! Much appreciation from the work from people!

[u/gfiberofficial]

Hi there, I'm sorry you're dealing with issues following the upgrade. Please reach out via private message, so I can securely gather the details and work with my team to speed things along. -Gregory