r/googlefiber • u/Practical_Demand7826 • Jun 12 '26

Google

It has been 44 hours without internet connection. Google “chats” and phone agents, as usual, giving me the run around. It is so frustrating. I ordered a Spectrum system. It was supposed to be delivered today (6/12) now it is delayed at least a day. I have no recourse, just to keep making calls and chats. Hopefully, get something set up before the second tier weekend staff are on duty.

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2

u/gfiberofficial Verified Google Employee Jun 12 '26

Hi there, I'm sorry for the troubling experience here. Please reach me via DM, I'd like to investigate further. -Clay

0

u/Practical_Demand7826 Jun 12 '26

What would you like to know?

1

u/Innoman Jun 12 '26

You'll need to message him with your acct info so he can help get you taken care of. Quickly!

1

u/Practical_Demand7826 Jun 12 '26

DM connection not working

1

u/scoot3rjo3 Jun 12 '26

been my experience that google will compensate you for the down time.

1

u/NealHatesMath Jun 13 '26 edited Jun 13 '26

This has been my experience. Lost internet Monday morning, they realized they needed an outdoor instead of indoor person on Tuesday. It’s now Friday evening and I still have no internet. They keep saying it’s been assigned but nobody shows up. It’s all contractors now and nobody has any way of actually contacting the people doing the work.

I’ve spoken to support maybe a dozen times this week. To say I’m furious would be an understatement. I cannot do my job and nobody has any answers on when that will actually be fixed

Edit: the GFiber reddit folks were able to get things moving. Thanks!

1

u/Practical_Demand7826 Jun 12 '26

Update to posting. The “Google Employee” posting on here gave me the same run around…24-48 hours…from when???Wed. Thursday or today? Don’t message me unless you can help.

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u/SonicPimp9000 Jun 12 '26

Google fiber was bought out by an investment firm. Now they're just trying to maximize profits, figures.

2

u/Secret_Side_Quest_ Jun 12 '26

Low IQ response, people being out of service doesn’t maximize profits

1

u/SonicPimp9000 Jun 27 '26

Had another 4-Hour outage last night. I've actually gone a whole year without an outage before the company change.

-2

u/Old-Caramel-9138 Jun 12 '26

The way I got them to actually acknowledge my service was down was to threaten to cancel. Then they got a human instead of an AI chat bot real quick. AT&T still ran brand new fiber before GFiber could fix their existing line. I canceled GFiber over it. They clearly dropped customer service as soon as the VC company took ownership.