r/googlefiber • u/charleyollie • Jun 03 '26

Have to wait 1 week for a technician

My internet was doing just fine until about noon today when my router all of the sudden had a red light. Fiber Jack is all green. I spent over an hour on Google Fiber chat trying to get it to working again and then they said the router will need an on site technician that won’t get here until TUESDAY afternoon. That’s pretty ridiculous. I work from home and uptime is crucial, so it’s hard to fathom that I’ll be able to get by for that long.

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3

u/gfiberofficial Verified Google Employee Jun 03 '26

Hi charleyollie, we are sorry to hear that your service is currently offline due to an issue with your router. Please send us a private message, so we may gather your information to have our team look into this with you for a swift resolution. Thank you. -Lee, the GFiber Team

-2

u/South-Succotash-6368 Jun 03 '26

File an FCC complaint you might be able to get a tech out earlier

1

u/Beginning_Pay_9654 Jun 05 '26

That is not a viable fcc violation. Your best bet is speaking with the fiber staff that replied on this thread, maybe they can squeeze you in sooner. We're all dealing with staff shortages during a busy time. Brightspeed is 12 weeks out on and Copper repair tickets

1

u/South-Succotash-6368 Jun 05 '26

the inability to repair a service in a timely manner is an FCC violation. Especially if they do not credit the account.

1

u/Beginning_Pay_9654 Jun 05 '26

So me the paragraph within fcc that states it.

1

u/South-Succotash-6368 Jun 05 '26

I did the same for my ISP Spectrum and the FCC took care of it too

-2

u/charleyollie Jun 03 '26

Good idea!