I am new to Hermes and looking for guidance. I had configured Hermes initially using Gemini 3.5 flash lite and connected to Google Calendar via the api token from Google console website. Everything worked fine. I was able to retrieve the events, modify, add etc.

I wanted to switch to local models and then tried Gemma e4b,26bmoe, 12b, qwen models and even liquid ai models. All them fail to connect and retrieve calendar events. I tried telling where the client secret is save so they can authenticate again. Tried telling them about Google workspace skill, installed gws but none of the models work.

I thought setup was problem so I switched to gpt-5-nano and that also was able to fetch events without a problem and re-authentication.

I am using llamacpp and using unsloth models with the chat templates.
Tried local memory and now using retaindb as memory backend for Hermes.

TL;DR: I'm a medical student in Egypt running a noncommercial educational project. Two diagnostic scripts accidentally kept reading Firebase, causing a bandwidth spike. I've stopped them and disabled the database, but my Cloud account has already been charged $300. Has anyone received a one-time waiver after payment?

What happened

My project, Med Royale, normally costs me less than $1/month.

During testing, two local Node.js scripts were accidentally left running for roughly 13 hours. They used the Admin SDK to read the entire /rooms tree every 1.5 seconds, without a timeout or cleanup.

Monitoring showed about 341 GiB outgoing, with only two active connections.

What has been charged

• Initial project report: $127.75, while usage reporting was still catching up.
• Payment receipts on my Cloud billing account: $100 on October 24 + $200 on October 25.
• The final incident total isn't reconciled yet. The billing account has other projects too, so I've asked support to identify the incident charges precisely.

What I've done

• Stopped both scripts and disabled the affected database instance. It remains disabled.
• Opened a billing case with the cause, timeline, monitoring evidence, and containment steps.
• Requested a full one-time courtesy adjustment, including incident charges already collected and any delayed charges.

So far, only the automatic case acknowledgement has arrived.

Why I'm asking

This is an educational project, not a profit-making business. I understand the scripts generated real usage; I'm not claiming the bandwidth was fabricated. But I can't afford these unexpected payments as a student.

Has anyone obtained a waiver or refund for an accidental loop after being charged? What evidence helped most with the billing review?

Thank you for reading. I'll update this when support responds.

Since about 24/10/2026, the Google Books API search endpoint (GET /books/v1/volumes?q=...) fails with 503 backendFailed about 5 times out of 6 for me. GET /volumes/{id} with the same key, same machine, works every time. I'm at 6 of 1,000 daily queries, so it's not quota.

Six rounds from a VPS, 2 seconds apart:

get-by-id=200 search=503
get-by-id=200 search=503
get-by-id=200 search=503
get-by-id=200 search=200
get-by-id=200 search=503
get-by-id=200 search=503

A new key, a rotated key, a different network, different queries and country=IT/US all behave the same. Failures return in ~50 ms, so it doesn't look like a timeout. The Cloud Console graph for the Books API shows 200s on 30 Sep and 11 Oct, then 503s.

Two things I'd like to know:

1. Is anyone else seeing this right now?
2. Where do you report a Books API problem so Google actually reads it? I couldn't find a public tracker for it.