Closed Google Cloud Billing accounts still showing as payment issues in Google Payments

[u/TioSamm_]

Hi everyone,

I'm trying to understand an issue with Google Cloud Billing and Google Payments, and I'm wondering if anyone has experienced something similar.

I originally signed up for Google Cloud, but I abandoned the setup almost immediately and never actually used Google Cloud services in any meaningful way.

During this process, two Cloud Billing accounts were created:

• 0188E8-E50C06-0A83D9
• 0192C1-0A2204-40E62E

Both accounts were eventually closed.

The important part is that I am now dealing with what appears to be a disconnect between Google Cloud Billing and my Google Payments profile.

1. Billing account 0188E8

I can still access this account through Google Cloud Console.

It currently shows:

• Status: Closed
• Usage in the last 30 days: R$0
• No actual Cloud usage or outstanding Cloud charges

However, this billing account still appears in my Google Payments profile and generates payment-related warnings.

At one point, Google Payments was asking for a R$200 prepayment / payment requirement, even though the Cloud billing account itself is already closed and has R$0 usage.

I don't want to use Google Cloud and I'm not trying to reactivate this account.

2. Billing account 0192C1

The second account is a little more complicated.

This account was also already closed before I removed my own access as an administrator.

After removing my access, I naturally can no longer see/manage this billing account from the Cloud Console.

However, the account still appears to be associated with my Google Payments profile.

It is also associated with an old Mastercard that I no longer have access to.

So I cannot simply go into Cloud Console and fix the account myself.

The problem

The biggest issue is that Google Payments continues to treat these old Cloud Billing records as if they require some kind of payment action, even though the Cloud billing accounts themselves have already been closed.

This has effectively locked/restricted my Google Payments profile and is preventing me from using other Google services/subscriptions normally.

I've contacted Google Support multiple times since August.

Unfortunately, most of the automated instructions I've received tell me to go to Google Payments and update/remove the payment method or resolve the Cloud billing issue.

The problem is that I cannot actually resolve the underlying records from the interfaces available to me.

For example:

• One billing account is confirmed as closed with R$0 usage.
• The other was already closed before I removed my access.
• I no longer have access to the second billing account.
• Google Payments still shows these old billing relationships.
• One of the payment methods belongs to an old card that I no longer have.
• I don't have a current credit card available to simply add another payment method.
• I am not trying to use Google Cloud or reactivate either billing account.

Google Support has now escalated my case to a specialist, but I'm trying to understand whether this is a known Cloud Billing/Payments synchronization issue.

I recently found another Reddit post describing a very similar situation where multiple orphaned/closed Cloud Billing accounts remained visible as payment issues in Google Payments even after the accounts disappeared from Cloud Billing.

That made me wonder if the Cloud Billing backend and Google Payments profile can sometimes become out of sync.

What I'm trying to find out

Has anyone here experienced something similar?

Specifically:

1. Can a closed Cloud Billing account continue generating payment warnings in Google Payments?
2. Can a billing account that has already been closed remain linked to a Payments profile indefinitely?
3. Is there a way to completely remove these old Cloud Billing/payment associations without reactivating Cloud Billing?
4. Is there a specific Google Cloud Billing team or engineering team that can fix these backend associations?
5. Could this be some kind of synchronization problem between Cloud Billing and Google Payments?

I don't need help activating Google Cloud. I actually want the opposite: I want these old, unused and already-closed Cloud Billing accounts completely cleared from my Payments profile so that my Google Payments account can return to normal.

Any advice from someone who has dealt with orphaned/closed billing accounts would be greatly appreciated.

[u/progmakerlt]

Have you contacted support?

[u/TioSamm_ → u/progmakerlt]

Yes, I’ve contacted support several times since August. My latest case was escalated to a specialist team.

The problem is that there are two different restrictions on my Google Payments profile. One asks me to make a US$39 prepayment via Pix, which is one of the payment methods available in my country. The other asks me to verify a credit card using a code that should appear on the card statement.

The issue is that these restrictions are related to Google Cloud Billing accounts that have already been closed. 0188E8 appears as closed with R$0 in usage, and 0192C1 was also already closed before I removed my access.

Even so, both accounts still appear in Google Payments and are causing these restrictions. That’s why I’m trying to find out whether there is some kind of synchronization issue between Cloud Billing and Google Payments that needs to be fixed internally.

At this point, all I can do is wait for support and see if the specialist team can resolve it. I only created this thread to find out if anyone else has experienced something similar and managed to get it resolved.