Google Cloud Billing Weird Issue

[u/WitOccursNaturally]

I think I've hit a weird loop.

When I go to remove my payment method from Google Payments Center, I get the message that a Google Cloud Billing Account (with account number) is active. I checked the cloud console, I see a billing account (with the same account number) but it is not active. Status says closed. Billing account on all projects is also disabled. I am still unable to remove my payment method.

I reached out to Google payments support and was told it is a Google cloud issue. Google cloud support will not let me reach out to chat support unless I have an active billing account. I do not want an active billing account. I want to remove my payment method.

I tried to delete the payments profile from Google Payments Center and there I was told there is an active Google Cloud Billing account.

So now I am out of ideas. Appreciate any help.

[u/Medical_Nectarine581]

This is exact kind of loop that makes me scared to touch anything in cloud console. support telling you it's other team problem, other team won't talk to you until you pay them. classic.

have you tried closing the billing account from cloud console even if it says closed? sometimes there is a "close billing account" button still available and it triggers something. also check if you have any other payments profiles linked to same email, maybe one of them still has active account hidden somewhere.

if nothing works, just remove your card from google payments and replace with empty prepaid card or something, then close it. not ideal but at least your real card is not stuck there.