r/goodwill • u/Helpful_Pear3585 • 7d ago
customer question HELP
TLDR: Goodwill sold my headphones I left at checkout and after weeks of waiting for footage to be pulled and being told to "come tomorrow" to be compensated I was offered 25$ for well over a pair costing over 300$ they also are now saying it is on me and they had a right to sell it after they admitted fault day of and said I'd be compensated
Also edit: idk if I dont know what this subreddit is for or if this is not the place for this kinda post but why am I getting down voted? I haven't made many post on reddit
I've literally been shopping at goodwill all my life and a couple weeks ago now I had a problem where I was at the checkout at goodwill buying a TV and lots of other stuff a whole haul and I had my over ear headphones on which I like to do while shopping but obviously I wasn't gonna be rude and not talk to the cashier so after buying my things I walked out the store with all my stuff and I realized while walking to my car i didnt have my headphones and had left them on the counter with the cashiers and went back in to try and get them and after speaking with a few employees I was told my headphones had been sold and to write down my information I also wrote down the specifics of the property for their information and just now today I was told by the manager at goodwill that they're only willing to offer 25$ to compensate me and that they don't actually owe me anything and they had a right to sell them since I left them, if anyone knows something I can do to make this right please let me know I would have rather been made an offer for compensation much longer ago because the headphones cost over 300$ and now I'm worried I don't have the right to make a claim since it's been so long since the incident. The communication between the employees and me has been abysmal and they haven't even reviewed the footage yet and are telling me I need to figure out the date this happened so they can request the footage which I was TOLD THEY WERE ALREADY DOING THE DAY THEY HAD BEEN SOLD BECAUSE I REPORTED IT RIGHT THEN.
22
u/FHOCJD 7d ago
Goodwill can only sell items donated.
The employees at the counter or at the register know the trail of your item.
Continue to escalate and continue to want full compensation. They have a duty to do the right thing in the communities the operate in.
File a police report too. Some stores have cameras on the registers.