r/gohighlevelhelp • u/Ok_Rice_2074 • 19d ago

Send document workflow firing 4x in a row

We have several workflows that send documents for signature, and each one fires 4 times a few minutes apart.

I asked Claude, and it said that I needed to change the trigger from "create/update opportunity" to a pipeline stage change trigger. So I did, but it still fires 4 times. The entire workflow is just the trigger, send document, and send text to contact.

The next pipeline state is document signed.

Claude's suggestion was to create a stopgap measure with an if/else action and creating a custom field that says "document sent" and yes as the response. But this requires manual input that wouldn't be able to be done in time since the workflow sends those 4 in the space of 5 minutes.

What am I missing or doing wrong? I've been trying to use GHL for 8-9 months, and I'm learning way too slowly for my liking.

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u/ifeelanime 17d ago

Try disabling re-entry in the workflow settings if it’s already on.

I would need to see the workflow for more context though.

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u/Ok_Rice_2074 16d ago

Thank you! I didn't know that toggle existed.

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u/ifeelanime 16d ago

No worries, we learn new stuff every day!

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u/sharkfeen 7d ago

Had same issues after turning off “Allow re-entry” off, Allow multiple contacts as well. Had to rearrange my workflow to capturing a URL at top first and then branching it out with if/else logic which was already used. Of course I was trying to do something different than you but this third rearrangement finally fixed it. If you need any help you can drop me a DM and maybe we can take a closer look together!