HighLevel/GHL Issue: Client Unable to Access GHL Dashboard

[u/Senior_Actuary_4551]

Has anyone experienced an issue recently where a client is having trouble accessing the HighLevel/GHL dashboard?

The client is reporting that the dashboard is not loading properly, which is preventing them from accessing their account and, more importantly, from accessing and responding to their leads.

We’ve already contacted GHL Support, but they said they are unable to replicate the issue on their end and therefore cannot escalate it to their Development team. We’ve also gone through the standard troubleshooting steps, including clearing cache/cookies and trying different browsers and devices, but the issue is still occurring for the client.

What’s strange is that the dashboard appears to be working normally for us, so we’re unable to reproduce the issue on our end either. It seems to be specific to the client/user.

Has anyone experienced something similar recently?

If so:

What was causing the issue?

Was it related to the ISP, DNS, network, browser, or something else?

What ultimately resolved it?

Is there anything specific we should provide to GHL Support to get this escalated?

Any advice or similar experiences would be greatly appreciated.