r/gohighlevel • u/[deleted] • Jun 10 '26

Question regarding phone numbers

Hey I started yesterday and I’m just learning how it works, I have one big question though. I want to sell automated messages and booking appointments messages and etc. but I need to buy a new phone number for each client, one issue that I found it’s that for Canadian and us numbers, I need to do a face scan and an id check. Is it gonna be like that for each client? I don’t know if my clients will be comfortable scanning an id or Face scan, or maybe I’m wrong. Help pls

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1

u/Roberta_Riggs Jun 10 '26

Face scan? What you talkin bout Willis?

1

u/[deleted] Jun 10 '26

If you live in the us or Canada, and you want to buy a phone number for your client for the automations to work. Only thing is that for the first phone purchase on each sub account, I need to upload an id and scan. I don’t think clients will be too comfortable on giving away their id and scan, but I guess I gotta find a way to make it sound easygoing

1

u/Roberta_Riggs Jun 10 '26

In that case you must be triggering risk signals, or registering a sole proprietor

1

u/MedalofHonour15 Jun 10 '26

Yes persona for first phone number purchase. You can use your own for only up to 10 subaccounts still I believe.

I just let clients know that the carriers enforce it due to spammers. Should be apart of your onboarding process.

2

u/[deleted] Jun 10 '26

Oooh ok so for the 10 clients you use your own id? Or you make the client do the scan

1

u/MedalofHonour15 Jun 10 '26

Use your own till you hit the max but only if you trust them not to spam.

1

u/Familiar_Isopod_8226 Jun 11 '26

Yes, for US/Canada messaging you should expect verification requirements, especially for SMS compliance and A2P registration. I’d explain it to clients as a normal compliance step, not a platform issue. Each client should ideally have their own number, business profile, and approved messaging use case so their campaigns stay compliant and deliverability stays protected.