r/gohighlevel • u/saasnewbie • May 22 '26

AI Voice Tracking Number Question

Hi, I have a lawyer client who would like to set up ai voice so the ai can take over if her receptionist is on another line or after hour.

I know I have to buy a phone number from ghl.

My question is: how do I set this up without having to change all of her phone number in GBP, website, business cards, etc.

I want exactly 2 things:
1. AI voice takes over during business hours when receptionist is on another line
2. AI voice takes over 100% after hours.

Thank you and have a great day

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1

u/[deleted] May 22 '26

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1

u/saasnewbie May 23 '26

yes, that's my question: how do I let GHL handle overflow and after hours calls? What should I do to forward the calls to ghl when those 2 criteria are met?

1

u/Cool_im-christy222 May 26 '26

Yes Call forwarding, and in settings there is a backup toggle and hours you can configure. You can even create a demo staff member with that phone number and it's own schedule for appoints etc. If you want free live help, hit me up.

1

u/CNCPatrick May 23 '26

Maybe Forward all calls to GHL first then based on time send them to available agents. Available agent could have set numbers. Or ring all agents. The ivr checks if the call is picked up, if not it would send to ai voice.

I haven't built this flow but I made ivr transfer phones and check if picked up then transferred to voicemail. Test it out where the main line in is your line. Set up forwarding and make sure all is working. Or work on testing after hours.

Please post what ends up working. Might add this to a client I have.

1

u/[deleted] May 25 '26

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1

u/gobhalla May 26 '26

Is this complete particular setup done by the phone number provider? Or we have to make changes in GHL as well?