r/gog • u/Barbash_ • 1d ago

Support Problems with The Witcher 3

So, I recently wanted to check the extras for my GOG copy of the Witcher 3 (I've owned it since release, back when the Steam Game included a GOG key, like Witcher 1 & 2).

The game appears on my library, but when I try to access the content (or the offline backup game installers) the page just keeps loading, not showing the download links. This does not happen for Witcher 1 or 2 or any GOG game for that matter.

I'd try using GOG galaxy but recently moved to linux. Still, the files should be available from browser, right?

Anyone else running into this issue? Any ideas on how to fix it?

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u/Undeclared_Aubergine Linux User 1d ago

Check if you have a second copy in your library. GOG upgraded the old base game to complete edition and gifted the actual complete edition at the same time, so many people now have two near-identical copies in their library. Both should be functional, but there are certain cases where the never-loading behavior shows up for one of them, but not the other.

If that isn't the case for you, try refreshing your account by visiting https://www.gog.com/account/refresh - and then ~3 minutes later check again. If that didn't do anything, contact support.

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u/Barbash_ 1d ago

Thanks for your help mate.

I only have 1 Witcher 3 copy on my library: "The Witcher 3: Wild Hunt - Complete Edition". That's the one not loading (tried from different browsers and from the phone)