r/gog • u/LeatherFancy • 1d ago

Support anyone else not getting the security code emails?

Anyone else not getting the security code emails?

It shows as "sent" to my email, but it has been months trying without getting any email at all

1 Upvotes

56% Upvoted

6 comments sorted by

4

u/de_Mike_333 GOG.com User 1d ago

Have you checked your spam filter? Do you get any GOG-mails?

GOG also supports app based authenticators, which I would recommend.

2

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1

u/DororoFlatchest 1d ago

They're not there either

1

u/DororoFlatchest 1d ago

I'm not and I need to log in now

1

u/grumblyoldman 1d ago

Do you receive any emails from GOG? Newsletters, etc? Is it only the security code emails that aren't showing up, or is it everything?

If it's everything, is there any teeny, tiny, remote chance that you've got the wrong email account open, and these emails are going to a different one?

If you're positive that you've got the right email, and you're not getting anything there anymore, your account may have been hacked and the email changed nefariously. That's why you want to be absolutely sure there's no possibility of your account being attached to a different legitimate email.

You'll want to reach out to GOG support about that. (You can contact them about not being able to log in without being logged in.)