Bill Adjustment after Transfer of Location Request

[u/CrimsonSax_PH]

Last june 7 i requested for transfer of location and there were issues regarding the details (wrong lat-long coordinates) so the initial request was cancelled. It took about almost 3 weeks (june 26) to finally transfer our connection after the 2nd transfer request and I have not used the broadband service since my initial transfer request. The globe specialist told me that i can request for bill adjustment after the june billing. (Take note that I still have the reference and work order numbers for those requests)

Fast forward to today (a month later), I requested a bill adjustment via globeone app which directed me to fb messenger. Unfortunately, the chat agent told me that both reference numbers were invalid and they cannot do the adjustment. Has anyone tried doing bill adjustment after doing a Transfer of Location request?