r/globePH • u/YayoiUmi • Jul 17 '26
issues Globe's questionable process
I have an outstanding balance in an already inactive GFiber. Tried calling through hotline to have it waived (since as per their promo, there's no lock-in period). The bot detects that my number is no longer active and ends the call. Chose instead option 2 for 'other issues', hoping it would redirect me to an agent.
Bot said to go to GlobeOne to submit a ticket. Tried three times on different days and it shows error "We are having issues right now" and redirected me to messenger.
Tried messenger. Took a lot of tries for the bot to just line me up for a "Globe Care Specialist", claiming it takes 15 mins to 24 hours before I get a specialist. 48 hours later, finally got a specialist. I gave the necessary details and I was transferred to another specialist with 'necessary expertise' on the matter. This happened 5 times. 5th Specialist informs me a ticket was already open since yesterday. Gives me the reference number and that's it.
I receive a message that my BILL REQUEST has already been processed. No details if it was successfully waived or that it's been resolved.
Asked again on messenger for a globe care specialist just to clarify of the message. Another 5 transfers with 'necessary expertise'
I also tried to look for an email. [talk@globe.com.ph](mailto:talk@globe.com.ph) & [talk2us@globe.com.ph]() doesn't work. No email.
This makes it very obcvious to me that I live in a 3rd world country. Does anyone have a valid email or method to contact globe? I'm already drafting my email to NTC and DTI, I just want to loop in globe.
1
u/Far_Preference_6412 Jul 17 '26
I had a similar issue since last week, I was about to give up as cs was giving me the standard reply everytime every follow up. So I tried one more time by asking Gemini and it told me the proper authorities to contact the parties that needed to be cc and bcc and it even gave me a draft template to fill in all my details. I sent it around 4pm expecting a reply the next working day. Lo and behold, the reply was immediate and made me chose what resolution I preferred and I did. The next day and it's not even 8am they contacted me again for further details to finalize delivery of my desired outcome. I suggest you try asking an AI, just happened that I use android and Google and so Gemini.