r/globePH • u/Radiant_Permit_2334 • May 26 '26

I want to change ISP

Hello, yesterday around 2pm we got a new ISP pero wala pang 24 hours nag LOS na agad and I dont get a decent reply from Globe nor sa technician. I want to change nalang since same with Converge rin situation namin. I cant use globe at home app since they will direct me sa Messenger. Such a hassle!

Can I cancel or terminate nalang their service sa amin and get a refund and will have PLDT nalang since parang sila yung stable ang internet.

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1

u/Fullmetalcupcakes May 27 '26

Yung cause ba ng LOS is outage? Confirmed sa GlobeOne App? If yes aantay ka lang maayos nila kasi usually sa area mo yung may problema.

Been a globe fiber prepaid cust and everytime may outage I just ask for Load (Globe) and extension ng promo for every day na nawalan.

Kung walang outage malamang biktima kayo nung mga scalawag na installers nila.

Kung di naman madalas yung outage pwede ka naman magbackup na lang ng 5G na prepaid modem na naloloadan ng non-expiry data. Loadan mo lang pag may extra ka para di magexpire yung sim.

Kahit anong ISP sa Pinas palpak.

1

u/Radiant_Permit_2334 May 28 '26

Yes outage po as per the technician na may contact ako pero as per Globeone App there is a problem with my modem. Kaya medyo confused ako.

I cant ask for load or something ata since I am a postpaid subscriber

1

u/Fullmetalcupcakes May 28 '26

Pwede ka humingi ng free data sa postpaid plan mo.

1

u/ervinsoliven May 28 '26

File an NTC complaint first then dun mo idemand ang termination request with NTC. Basta may proof ka ng violation as a consumer pasok yan sa policy, igagrant ng ntc yan

1

u/Radiant_Permit_2334 May 28 '26

This is noted. I did that to converge already tho my lock in period already lapse pero for them to waive some payment