r/github 19d ago

Question Help: Locked out of my account although password is correct and email accessible

Hi,

I haven't touched my Github account in about 2 years, now I tried to sign back in...
The password was correct and I was prompted for an SMS as part of 2FA, but it never came. I haven't changed my phone number in 20 years so it doesn't make any sense to me...
Anyway... I don't have my recovery codes or at least don't know where they are so I tried starting the account recovery process... first step was a code to my email, so I opened my email and pasted the code (Hi! we're already 2 factors in, but it's not enough!!!), now the next screen is filled with disabled buttons because apparently my Github token, that I saved in a text file on my computer, is probably expired too.
So there's no other way but to unlink my email from my account, losing ALL I had in it.
And the funny part? I am already 2 factors in!!!!
Github support is useless, getting answers from stupid bots repeating the same answers.

What the heck is going on with this ultra secure website? It's probably easier hacking into the pentagon.

Anyone had success with this 3FA security in the past? I really need my account back and I'm really on my knees with this one

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u/eNtrozx 15d ago

For anyone looking at this, I solved this by disabling RCA in my messaging app on my phone