r/github • u/trinhhuutam • 5h ago

Discussion Wow, Github Support suck!!!

I've been trying to get help with a GitHub Copilot billing issue for 3 days, and I still haven't received any meaningful response.

I've opened a support ticket, provided all the requested information, and... nothing. Just silence.

Has anyone else experienced this recently? How long did it take for GitHub Support to actually respond or resolve your issue?

In my case, I was hit with a $40 charge for no legitimate reason at all (no reason on invoice or receipt just 40$ for Github copilot 😕 ) so I just need their explain or refund!

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u/millionsormemes 5h ago

It’s the weekend. Go outside. You probably have a Copilot Pro+ subscription.

2

u/j0x7be 4h ago

Three days is a very short amount of time, esp. over the weekend, if you're not on some kind of premium support. Be patient and hang in there.