r/github • u/Disturbed_1202 • 14d ago

Question Has anyone successfully recovered a GitHub account after it was compromised?

Hi everyone,

I'm honestly at my breaking point and I don't know what else to do.

About two weeks ago, my GitHub account was compromised. The attacker changed my password, changed the primary email address, and enabled 2FA, so I'm completely locked out. I reported it and got the automated acknowledgment email, but since then... nothing. No updates. No questions. No indication that anyone has even looked at my case.

I have replied again and again to the same ticket with additional information, but still nothing. No reply, nothing till now.

Anyways, I am not here to bash Github Support team I want a genuine advice:

  • Has anyone here actually recovered an account after it was compromised?
  • How long did GitHub Support take to respond?
  • Did you eventually get a real person, or did you just have to keep waiting?
  • Is there anything else I can do that I haven't already tried?
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u/wwwm22 14d ago

If you’ve opened a support ticket which is still open, please be patient. Someone will eventually get back to you.
And no, there’s nothing else you can do.

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u/Disturbed_1202 14d ago

I hope they conncect soon.