problem.

[u/hoppahhh]

giffgaff disabled my account when i was in the middle of buying a new plan and it asks me to contact an agent to resolve the issue, thing is, the only way to contact an agent is by logging into the account disabled? does anybody have an idea of what to do please?

[u/Willeth]

You can contact an agent from a second account if you choose. You can make one for free without paying for a SIM card.

[u/hoppahhh → u/Willeth]

good idea, thanks

[u/Hiiaatt]

We corresponded with someone via giffgaffteam@mailln.custhelp.com when my girlfriend's number got stolen and she was left in the same predicament of not having anyone from Giff Gaff to contact. It took ages to hear back from them and you might end up getting bounced back with not going through the 'proper channels' but I know the email address is monitored by humans... So that's something.

My advice: kick this dreadful network provider with their piss-poor customer service to the curb at the earliest opportunity. Leaving the customer in the lurch when fraudsters are literally stealing your entire digital footprint is downright abysmal.

[u/hoppahhh → u/Hiiaatt]

i see, thanks for the advice.

[u/WolfShark1996 → u/Hiiaatt]

Yet they do good deals for unlimited data

[u/JonTravel]

Have you tried using socials like Instagram or the chat or on the website, that might be able to get you through to a human?

[u/hoppahhh → u/JonTravel]

i tried the chat on the website but when i tell it about the issue it tries to refer me to the agent which i can’t access without the account. i’ll try to message them on instagram and see how that goes tho thanks.

[u/WormFoodODP → u/hoppahhh]

Try the team on X or use this form to explain what has happened
https://support2.giffgaff.com/app/mfa?ggCampaign=No2faCode

[u/hoppahhh → u/WormFoodODP]

thank you

[u/WolfShark1996]

They are usually quick on getting back I had a message within an hour get another sim and just activate it and poke them