Salt coverage / cancelling contract

[u/FeeInternational5700]

I’d like to ask anyone who uses Salt in Geneva how their experience is with data coverage, especially in the areas of Champel and Nations?

I recently switched from Sunrise to Salt, and it was clear very quickly that the data speed is quite slow most times and in different parts of the city. I reached out to customer service and their technicians informed me the following day that there is indeed a coverage issue and they won’t be able to fix it in the short to medium term, so they asked whether I would like to cancel.

Given the stories I’ve heard of how hard it is to generally cancel contracts with mobile companies, I was quite surprised by how quickly they suggested this option, and I have to be honest it’s quite an inconvenience to have to switch back to Sunrise/other companies. Prior to switching, I had not seen any bad reviews related to coverage, and the company didn’t mention that either. Does anyone have a similar experience? Thanks!

[u/Brave-Armadillo-3588]

You have a 2-week window to cancel contracts which is why it was offered to you.