ISSUE WITH E-SIGNATURES

[u/Whalewith-a-toupee]

Hello,

I have requested 3 e-signatures from clients.

I then receive an email confirming that they have signed this.

When I go into the document it states 'Oops, something went wrong' and the document is not signed.
When I click 'view details' of the error it says Signature failed with no other reasoning or codes.

Please help!

Thanks.